If for any reason you wish to exchange or refund a piece or send a piece back for repair please follow the steps below to return your order with FedEx:
1. Complete our online return process here. You can either log in to access the order (go to step 2) or you can search using your order number and email address (go to step 4).
2. Sign into your account and select 'My Orders'
3. Find the order you wish to return and press the 'Exchange', 'Refund' or 'Repair' button.
4. Select 'Return Piece' next to the relevant piece of jewellery. After selection, confirm your request to receive a printable Return Form and address label.
5. Pack the pieces you wish to return in the original packaging and include the Return Form provided.
6. Attach the shipping label supplied to the outside of the box. Note: Make sure you remove any existing labels from the outside of the box.
7. Print all copies of the commercial invoice. This should be passed to the FedEx representative for attaching to the package in a shipping pouch.
8.Drop off your package at you nearest FedEx Drop Box or FedEx shipping location. These can be found using the FedEx locator Tool at www.fedex.com/locate. Alternatively call 1.800.463.3339 to schedule a return package pickup. To schedule a pickup you do not need a FedEx account number, but you do need to specify that you are requesting a pickup for a return shipment.
Please allow seven working days for us to credit your account. We will refund the credit or debit card of the person who originally placed and paid for the order.
Please note: Monica Vinader cannot accept responsibility for items returned to us without a completed Return Form or proof of purchase.
For further instructions on how to arrange a return shipment with FedEx, please visit the online help portal here.