As long as your item is in stock our team will start to prepare your order immediately and you will only have a limited window to amend or cancel your order.
Please sign in to My Account to:
We will confirm if your request has been successful straight away.
If you have one of our Promotional or Offer Codes, just add the code to the Offer Codes & Gift Cards box on the Shopping Bag page and click APPLY CODE.
The following conditions apply:
• Only one code can be used per transaction.
• Codes can only be applied to full price pieces (promotions are not available on sale pieces).
• Codes are non-transferrable and no cash alternative is available.
• Orders must be made prior to 23:59 GMT on the closing date, if specified.
• All offers are subject to stock availability.
• Offers are subject to change at any time.
• All other Monica Vinader Terms and Conditions apply.
• Offer codes cannot be used to purchase gift vouchers.
Of course! We are delighted to offer our beautiful signature gift packaging for £2.95 - just select this option at checkout before the payment screen. Your gift order will be packed in our standard packaging, placed in a recyclable signature Monica Vinader sealed bag and wrapped in tissue.
We also offer our stunning Luxury Gift Box (seen below) for £4.95. Your jewellery will be packed in the usual jewellery box + pouch and will then be placed inside our luxury gift box which is finished with a deluxe ribbon. Inside we will include a complimentary polishing cloth.
If you would like to include a gift message in your parcel please fill out the GIFT MESSAGE section during the checkout process. Your message will be printed on branded Monica Vinader stationary exactly as you have entered it on the website.
Alternatively, you can select to receive a blank gift card to write your own message.
You can indeed! All you need to do to purchase a gift card for use at Monica Vinader boutiques or online is visit our vouchers page here.
Our gift cards are available to buy in any value between £10 and £1000. They can be purchased in GBP, USD, SGD, HKD or EURO and are valid for 1 year from the date of purchase.
Just a quick note: Monica Vinader gift cards cannot be used in our Liberty, Selfridges, SOGO Causeway Bay or Takashimaya locations.
If you have forgotten your password, click here to reset it or follow the FORGOTTEN PASSWORD link on the My Account page. Follow the steps and click RESET PASSWORD.
A link will be sent to the email address you have provided, and you can reset your password from there.
You are able to edit your personal details such as your name, phone number, email address and password in your Monica Vinader account. Just sign in to My Account to amend any of these personal details.
If you would like to hear about new product launches, competitions, sales and exclusive offers via the Monica Vinader newsletter, you can subscribe at the bottom of each web page. Once signed up, you can unsubscribe at any time either via the 'Unsubscribe' link on the bottom of each newsletter, or by managing your marketing preferences under your Personal Details in My Account
To help us send you more relevant news and offers, you can update your birthday and preferred Monica Vinader store on the same page within My Account.
We always want our customers to love their new piece, but to also love the price they paid!
If you purchase a piece and the price is reduced within your returns period (100 days) we will send you a gift voucher for the difference*, no questions asked.
Click the webchat chat widget and type 'Price Match' to start your request!
*the price difference is calculated based on the current selling price on the date your request is received
At checkout, you can proceed as a guest or create an online account with us once you have placed your order. By creating an online account, you can enjoy a quicker checkout process in the future and save your delivery and payment details. If you are an existing customer, you will be able to log in to your account.
METHODS OF PAYMENT
We accept the following cards for payment of purchases made online:
Payment will be taken from your credit or debit card as soon as you have placed your order. To ensure safe shopping, we are Verisign certified. This means that all of the data you send to us, over the internet, is encrypted and protected. For more information on privacy and security, please click here.
We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.
We accept Paypal, China Union Pay and Alipay as a method of payment. If you select this option in the checkout, you will be redirected to your chosen payment methods payment page where you can either create an account or login to an existing account and arrange payment of your order. Once this is completed you will be redirected back to monicavinader.com
Monica Vinader online gift vouchers are also accepted as a method of payment. Find out how to redeem a Monica Vinader gift voucher here.
We also partner with Klarna and offer 'pay in three' as a method of payment. This option is available to customers in the UK, US, Austria, Finland and Germany. A minimum spend of £50/$155/€130 is required to avail this service.
To view further information about Klarna, please click here.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.
CURRENCIES
We show prices and accept payment in the following currencies: British Pounds, US Dollars, Canadian Dollars, Australian Dollars, Euros, Hong Kong Dollars, Singapore Dollars and Chinese Yuan.
You are free to pay in the currency of your choice and you can change your payment currency in the website footer. If you change your currency, prices will be converted at the daily exchange rates published by the ECB (view rates).
SECURITY
We have implemented internet security technology to ensure that it is safe for you to shop with us. We use Internet standard encryption technology to scramble your Personal Data when you transmit it to us. This process is known as SSL (secure sockets layer) and we are constantly updating our technology to provide you with the maximum practicable level of security. Additionally, we do not hold any of your credit card details anywhere on our website. They are simply passed securely to our payments processor for authorisation by your bank. If you choose to store your card details for future payments, these are held by our payments processor, not us.
If you are experiencing difficulties with your payment or order please contact our Customer Care team on +44 (0)208 787 5777.
Shop now. Pay later with Klarna.
We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout.
Here’s how it works:
Step 1 Add products to your cart and select “Klarna” when you check out
Step 2 Enter a few personal details and you’ll know instantly if you’re approved
Step 3 Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.
Pay in 3 interest-free instalments
Spread the cost of your purchase into 3 interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees when you pay on time*. Select the Klarna option and enter your debit or credit card information. To check your eligibility, Klarna will perform a soft search with a credit reference agency. This will not affect your credit score.
No interest. No fees when you pay on time*.
You must be 18+ and a UK resident to be eligible for this credit offer.
* Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
Pay online or in the app
Review your latest purchases and make payments in the Klarna app or online.
● Download the Klarna app: https://www.klarna.com/app
● Log in online: https://app.klarna.com/login
● Chat with customer service: https://www.klarna.com/uk/customer-service/
Safe and secure
With Klarna, you are always covered through Klarna’s Buyer Protection policy. Modern safeguards protect your information to prevent unauthorized purchases.
Frequently asked questions
Visit our FAQ (https://www.klarna.com/uk/customer-service/) page to find out more about using Klarna.
About Klarna
At Klarna, we have a relentless focus on creating the best shopping experience in the world. We believe payments are so much more than just a way to send money. That’s why our smooth checkout options give you more time and control so you can focus on the things you love.
● More than 90 million shoppers are using Klarna.
● 200,000 retailers are working with us worldwide.
● We’re one Europe’s largest banks and we’ve been powering online checkouts for over 15 years.
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.
Klarna Frequently Asked Questions
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their payments.
How does Pay later in 3 interest-free instalments work?
Pay later in 3 interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Monica Vinader Ltd and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.
Am I eligible for Pay later in 3 interest-free instalments?
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does not mean it will be offered for every order. In turn, if your application for Pay later in 3 interest-free instalments is denied, it does not mean it will be denied for future orders.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Will a credit search take place?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Monica Vinader Ltd run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 3 interest-free instalments?
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
What are my payment options with Klarna?
Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.
What happens if I cancel or return my order?
As soon as Monica Vinader Ltd have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Monica Vinader Ltd from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. If you fail to make a payment you will be in default, and may be unable to use Klarna in the future. We may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort. Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
I have been asked to go to the Klarna site. Is this correct?
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Monica Vinader Ltd. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.
Have you received my payment?
Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk
What happens to my statement, when I've returned the goods?
Once Monica Vinader Ltd has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app. I've received a statement, but I've not yet received my goods. In the event that your goods have not been received please call Monica Vinader Ltd to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive. I have cancelled my order.
How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout. I haven’t received an email with my statement/payment information. You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.
1. How does the MV Insiders programme work?
You’re invited to participate in challenges/tasks including content creation.
2. How do the tasks/challenges work?
Tasks/challenges can vary from content creation to commenting on an MV Instagram post. It is completely up to you how much you wish to take part in our tasks and post content in order to level up and earn rewards.
3. I've received my reward code but the currency I'm ordering in is different from that of the code itself. Is there a way to get around this?
If you’re having trouble redeeming your reward code because you are shopping from a country outside the UK or US, please follow the steps in the attachment below to redeem your code and get your rewards!
4. How will my content be used?
We use Insider content on our Instagram page to highlight our top posts as well as a weekly email round up to show members some love!
5. How do I see my points balance?
In your MV Insider homepage, your points total is displayed next to your username at the top of the page.
6. How do I earn commission in the program?
You can earn commission on any sales made from a unique link to post on your IG Stories or IG Bio!
1. When will the programme end?
The programme will end on 31st August 2024 after which time you will no longer be able to collect points or access your MV Loyalty account
2. What happens to my points after 31st August 2024?
Any rewards you have earned will be available to redeem up until 17th November 2024 after which time they will no longer be available. We would encourage you to use these rewards before the programme closure. Any additional points will no longer be valid or available after 17th November 2024
3. Will I still be able to redeem my rewards?
Any rewards you have earned will be available to redeem up until 17th November 2024 after which time they will no longer be available.
4. How do I view my points balance and redeem my rewards?
Please login to your account via the website as you usually would.
On the Overview tab you will be able to see how many points you have earned whilst on the programme and what your current tier is.
If you have any rewards yet to be redeemed you will see these on the Rewards tab, where you can copy your unique discount codes onto the website to redeem them.
5. What will MV do with my personal data in relation to MV Family
Monica Vinader has been partnered with a 3rd party service provider in order to offer our customers the MV Loyalty programme. After the programme end date - 31st August - you will no longer be able to access your MV Loyalty account hosted by the 3rd party partner and Monica Vinader will commence a 3rd party offboarding process which will include the erasure of all personal data stored in the 3rd party platform. For more information regarding how we collect, secure, and use personal data, please see our privacy notice
6. How does the MV Family programme work?
When shopping on our site be sure to checkout with the email you use for your MV Family account. Once you have made your purchase you will get a notification of your new points on your MV Family page.
The programme will end on 31st August 2024 after which time you will no longer be able to collect points or access your MV Loyalty account
7. Can I earn points on my in-store purchases?
Currently, our program only rewards points for online purchases.
The programme will end on 31st August 2024 after which time you will no longer be able to collect points or access your MV Loyalty account
To keep your jewellery looking beautiful, learn what to avoid and how to care for your precious metals, diamonds and natural gemstones by reading through the care instructions below:
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Nickel is a trace metal which can be found in any precious metals such as silver or gold, it is also classified as an allergen.
Every hand-crafted Monica Vinader piece comes with our 5-Year Warranty.
To get started visit our 'What Is The 5 Year Warranty And How Do I Make A Claim On It?' page and simply follow the instructions for the option that best describes how you purchased or received your piece.
All Monica Vinader jewellery is crafted from Sterling Silver. Fine Silver is generally too soft for producing luxury jewellery and so it is alloyed with other metals to ensure all of our pieces are both long lasting and just as beautiful.
Silver is a very stable element, however the metals it is alloyed with can react to their surroundings creating a tarnish. This occurs particularly when the piece is exposed to water, chemicals, high temperatures or humidity.
To keep your jewellery looking its best please follow our care instructions.
If your jewellery does become tarnished you can return your piece to us and we will repair this FOR FREE under our 5-Year Warranty. If you are outside of the warranty we are still able to offer you our Lifetime Repair Service for your jewellery, for a fee.
To get started visit our 'What Is The 5 Year Warranty And How Do I Make A Claim On It?' page and simply follow the instructions for the option that best describes how you purchased or received your piece.
Generally, our rings are stocked in size I through to S, excluding sizes J and R.
Within five years of purchase we can resize your ring free of charge, as long as you have proof of purchase. Just create a repair request here.
To receive a Ring Sizer free of charge in the post, please complete the Free Ring Sizer Form.
You can measure your existing ring size yourself by printing the attached guide and following the instructions. Click to Print.
| Inside Diameter | ||||
| INCHES | MM | UK | US | EUROPE |
|---|---|---|---|---|
| 0.59 | 15.10 | I | 4.5 | 47 |
| 0.62 | 15.90 | K | 5.5 | 50 |
| 0.64 | 16.31 | L | 6 | 51 |
| 0.65 | 16.71 | M | 6.5 | 52 |
| 0.67 | 17.12 | N | 6.75 | 53.5 |
| 0.69 | 17.53 | O | 7 | 55 |
| 0.70 | 17.93 | P | 7.5 | 56 |
| 0.72 | 18.34 | Q | 8 | 57 |
| 0.75 | 19.15 | S | 9 | 59.5 |
We are delighted to be able to offer complimentary engraving on a wide variety of our pieces. Engraving options vary depending on the style of your preferred piece. You can choose from our range of fonts and motifs, or have your own doodles and handwriting engraved.
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The following can be engraved:
• Characters in the following fonts: Simple, Block, Deco, Script and Arabic (if selecting Arabic an Arabic keyboard will show for you to type your message).Use these to engrave your name, initials, birthday or another message.
• Motifs, from the selection available on www.monicavinader.com
• Doodles can be drawn online or uploaded as a JPG or PNG file (Please see our Doodle guidelines below)
The following cannot be engraved:
• Inappropriate language
• Offensive symbols
• Languages other than English and Arabic
• All fonts - only the fonts available on our website can be engraved (Simple, Block, Deco, Script, Arabic)
• Do think about scale. If possible, draw your doodle to fit a piece of paper sized 14cm x 9cm
• Do create simple line drawings
• Don't include shading or fill
• Don't submit complicated drawing or images
• Please note, if you are intending to engrave any medical symbols or terms to be used as medical ID for emergency purposes, Monica Vinader Jewellery is not official Medical Alert Jewellery
Engraving is available Online and in our Monica Vinader Boutiques.
If you would like to add an engraving on to your item after purchase, just make sure the piece is listed under the 'Engraved' category on our website. Please visit your local boutique or contact our Customer Care team using our chat widget to arrange adding an engraving.
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Simply head over to our piercing booking page here.
You can pop in on the off chance that we have a space although appointments are best made prior to your visit to avoid disappointment, and you can book just here.
Each appointment is for one person only. If you’d like to get pierced with a friend, please book two appointments or Ear Party for Two.
All appointments: All customers are required to bring a valid photo ID to the appointment as we may need to verify your age. We accept Passports, Driving Licenses (including provisional), PASS Accredited IDs, EU National ID cards. If you aren’t sure if your ID will be accepted, please contact us to confirm. Your photo IDs must be in date and we cannot accept photocopies or images.
If you are under 18, you must be accompanied by a parent or legal guardian. Both you and your parent/legal guardian must bring a valid photo ID. You must also bring proof of guardianship.
You must be at least 10 years old.
No - If you are unable to provide a valid photo ID, or proof of guardianship if under 18, we will be unable to proceed with your piercing. We’d be happy to rebook you for another time.
UK Studios - Under 16? You must be at least 10 years old to get pierced. As well as bringing your own government photo ID, you must also be accompanied by your parent or legal guardian at all times during your appointment. Your parent or guardian must also bring their own valid photo ID.
US Studios - Under 18? You must be at least 10 years old to get pierced. As well as bringing your own government photo ID, you must also be accompanied by your parent or legal guardian at all times during your appointment. Your parent or guardian must also bring their own valid photo ID.
Proof of Guardianship: Your parent or guardian must also bring their own valid photo ID. If the last name or addresses on your photo IDs do not match, you must bring proof of legal guardianship to your appointment as well. For example a birth certificate or adoption papers.
Under 15? We are only able to offer lobe piercings to customers who are between 10 and 14 years old. You must be 15 or older for helix, forward helix, tragus or conch piercings.
Yes! We pierce children from the age of 10 upwards. They must be accompanied by their parent or legal guardian for the duration of the appointment, and both the child and parent or guardian must bring ID. Please read our FAQs for more information on what to bring to your appointment. Please note we can pierce the following locations on your child's ear:
We know getting your first piercing is an important milestone, and we’re here to make it special. You can book a ‘First Piercing Appointment’ if your child is under 16 and is having their first piercing. During this 30 minute appointment, our expert piercers will ensure a memorable experience, taking time to ensure your child is comfortable and happy.
No - we are unable to pierce you if you are pregnant or breastfeeding
Monica Vinader gift vouchers are redeemable on the piercing service and piercing earrings at our standalone boutique.
Although you'll be unable to redeem your discount code on the piercing service fee, you can take advantage of your discount code on full price piercing earrings and Jewellery purchased during your appointment at our standalone boutiques.
We are happy to advise that the following locations are wheelchair accessible - Chelsea, Marylebone High Street, Canary Wharf and Selfridges London which have step-free access. Unfortunately, our Covent Garden and Mayfair piercing studio's are not wheelchair accessible.
We have a discreet piercing studio in both our Mayfair and Covent Garden locations, which will offer a more private experience.
If you have a preference for a female piercer, our Mayfair studio has an all female piercing team.
Only our exclusive piercing jewellery range available in store can be used for piercing - our piercing experts will help you pick the perfect piece. Your can view the range here (subject to store availability at time of appointment).
We are unable to pierce using earrings which have not been purchased at our boutiques during your visit. Our earrings are pre prepared to sterile condition prior to your piercing.
You can cancel your appointment via the link on the confirmation email. Please note that cancellations within 12 hours of your appointment time may still be chargeable at £20.
You’ll pay a £20/$25 service charge in addition to the cost of your individual earrings. The service charge is for up to 3 piercings per person per appointment.
Earrings are charged separately and in addition to the service charge. Each earring is charged individually.
Our Labret piercing earrings are sold singularly and are subject to availability during your visit. You can view our piercing Jewellery here.
The appointment is for up to 3 piercings per person per appointment
Our expert piercers work with single-use, sterile needles for all our piercings. We do not use piercing guns as they cause unnecessary damage to your ear.
Everyone is different, so if you’d like some advice or want help changing your jewellery, come in to see one of our piercers or book a follow up appointment here.
Contact our Customer Care team using the links below or visit us in store and we’ll be happy to help.
Visit our Aftercare page for more information about how to care for your piercing. You can also book a follow up appointment with us here, and our expert piercers can offer you advice.
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We recommend booking an appointment to avoid disappointment but we will always fit you in if we can. Book your appointment online today, or visit us in store for more information.
You can use the link provided on your confirmation email to cancel your appointment. We are unable to reschedule appointments, so please cancel and rebook for your preferred time.
Please book a ‘Welding Party for Two People’ appointment to ensure there is enough time for each person's bespoke fitting.
Please book our 20 minute appointment option to ensure there is enough time to bespoke fit each piece.
If you are under 16, please bring a parent or guardian with you to your appointment
We do not offer permanent jewellery to anyone under 10 years of age for safety reasons.
The price of your permanent jewellery piece will depend on the chain you select and if you chose to add any charms. Each chain and charm is priced individually. You can find our prices here. There is no additional service charge for permanent jewellery.
No - there is one set cost for each piece, based on the chain you choose and your wrist size. You can opt for a double wrapped bracelet for a permanently stacked look (this is one piece of chain wrapped around your wrist twice to create a stacked look).
Our permanent jewellery range is designed to achieve a seamless look. We do not currently offer the option to add a clasp. You can find similar pieces in our 14k Solid Gold Range which have clasps if you prefer this option.
Yes! Just book a regular welding appointment and we will add your selected charms. If you are looking for a particular charm, please call ahead to confirm availability.
Not at all! A small leather pad is placed against the skin as an extra safety precaution, but even if the machine came into contact with the skin, it wouldn’t hurt
Yes . Our gift cards are the perfect way to gift a welding experience. You can purchase a gift card from our website or in store. These can be used to pay for your permanent jewellery experience.
Due to the bespoke nature of this service, you will only be able to purchase your chain and charms in store. If you have your eye on a particular chain or charm, please call ahead to confirm availability
For safety, if your permanent jewellery gets caught on something and pulled, it will snap (you wouldn’t want to hurt yourself!). Take care not to catch the permanent jewellery on anything.
If your permanent jewellery becomes tangled with something (such as other jewellery or a hair band), carefully separate it. Applying strong tension to your permanent jewellery may cause it to snap.
To keep your permanent jewellery looking its best, use our cleaning kit from time to time to give it some TLC. Gently use a polishing cloth to restore its shine.
If you are in contact with strong chemicals frequently, your weld point may weaken over time and your permanent jewellery may come off. Activities such as swimming and using a hot tub are particularly likely to cause this issue. Take a moment to ensure your permanent jewellery is secure before and after these sorts of activities. If you are concerned, visit us in store and we can re-weld your permanent jewellery for you.
Your permanent jewellery is bespoke and personally tailored to you. For this reason, permanent jewellery is not included in our usual returns and exchanges policy
Yes! Our permanent jewellery is covered by our 5 Year Warranty and Lifetime Repair Service. If you need further assistance, visit us in store or contact our Customer Care team.
Yes! If you still have your chain, we will re-weld this for you, free of charge, during your 5 Year Warranty period. Visit us in store for further assistance, or contact our Customer Care team.
You can remove your permanent jewellery by using a strong pair of scissors against the jump ring Alternatively, visit us in store and we can remove it for you.
Our permanent jewellery is made from fine solid gold, so it should not cause you any problems going through airport security. Our team has been through airport security many times without any issues. If you do need to remove your jewellery, use a strong pair of scissors on the jumpring. Keep hold of your chain, and you can visit us in store to have it rewelded.
As we use fine quality solid gold, in most scenarios you will not need to remove your permanent jewellery (for example for an MRI). If you are asked to remove your jewellery, use a strong pair of scissors on the jumpring. Keep hold of your chain, and you can visit us in store to have it rewelded
For more information on our leather quality take a look here
All gemstones used in our jewellery have been purchased from legitimate sources, not involved in funding conflict, and are in compliance with United Nations Resolutions. We ensure that no conflict diamonds will be knowingly sold and that we will undertake reasonable measures to help prevent the sale of conflict diamonds in the UK.
In order to ensure our diamonds are conflict free we have signed agreements with all of our suppliers to ensure they will always purchase diamonds from reputable dealers who adhere to the Kimberley Process.
Every piece of our jewellery is tested and all products which at, or above the minimum legal threshold of 7.78g, are hallmarked by an independent third-party Assay Office which guarantees that the precious metal is of the fineness stated. So you don't have to take our word for it.
Select Your Territory to Find out More Information:
TABLE OF CONTENTS
(Tax and Import Duty Included)
Please kindly note, as part of our commitment to providing the best customer experience possible, we currently only ship to the countries listed above. However, please be assured that we are actively exploring options to expand our shipping capabilities and hope to serve customers in more regions in the future.
Unfortunately, we are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your order.
Weekend delivery varies globally and we would recommend contacting the courier for further details. In the UK, our couriers do not deliver at weekends, unless the nominated day service is selected for Saturday or Sunday.
Our couriers do not currently deliver on public holidays.
To shop VAT free from Jersey and Guernsey, please choose your delivery country from the flag icon at the bottom of each web page
Next Day delivery applies for working days only and currently excludes the Scottish Isles, Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and some areas of Scotland.
We do indeed deliver to China. The service takes 3 - 7 working days and includes taxes and import duties. However, we do not cover any local sales taxes and the recipient of the parcel will be responsible for these. More information on pricing can be found by checking our delivery table here.
Depending on the clearance method and value of your order, you may need to provide FedEx with further information, such as a copy of your ID and a consignee's declaration letter.
We hope that you will be delighted with your order. However, if you change your mind returning an item couldn't be easier.
Try your purchases in the comfort of your own home and if you need to send them back we will be happy to offer you an exchange or refund within 100 days of purchase. This includes items purchased in the sale or with a promotion code.
To set up a return request for purchases made online and in boutique, you can follow this link to our Online Self Serve Returns Portal
Please make a note of the voucher code that is issued when you create your return on our self serve returns portal, as you will need this to complete your exchange order.
We offer complimentary returns from the UK and US - you can generate your returns label whilst processing your return in our self serve portal.
From elsewhere in the world we offer a subsidized returns label - the options and cost will be displayed whilst processing your return in our self serve portal. Alternatively, you are welcome to choose a return method that is convenient to you at your own cost.
We would always recommend retaining your proof of postage until we have confirmed receipt of your goods.
To return your gift all you need is the order or purchase reference number which can be found in one of the below places:
Simply visit our Self Serve Returns Portal and click 'gift repairs and exchanges'.
You'll be asked to enter the order number and your email address and then you'll be guided through the rest from there.
I Don't Have an Order Reference
Not to worry! You can use our chat widget to speak with our Customer Care team who can help.
If you can, please have the name of the person who purchased your lovely gift at the ready so our team can help locate the transaction for you!
Every hand-crafted Monica Vinader piece comes with our 5-Year Warranty. Whether you have accidentally scratched a pendant charm or want your ring resized or replated, we will repair your jewellery free of charge. NO QUESTIONS ASKED!
This warranty is in addition to other rights you may have in relation to the piece.
Simply follow the instructions for the option below that best describes how you purchased or received your piece.
After 5 Years (or if no proof of purchase can be provided), we can still help ensure you piece is loved for years to come - we will offer repairs for the lifetime of your piece for a small fee. You can still set this up using our online returns process and you'll be charged the appropriate fee when you create your returns labels.
Use your email address and online order number (which is at the top of your order confirmation email and starts WEB, ENG, etc) to use our Online Portal, which will automatically generate the paperwork and shipping label you need to send your jewellery back to us. If you can’t find your order number you can also login to your account to see a list of all your orders.
If you have a Warranty Confirmation email you can use your email address and order number (which is at the top of your Warranty Confirmation email and starts STO) to use our Online Portal, which will automatically generate the paperwork and shipping label you need to send your jewellery back to us.
If you have an original Monica Vinader store printed receipt, department store or partner receipt or any other form of proof of purchase (such as a bank statement) please contact our team using the chat widget on the right hand side of this page. We may be able to help locate your receipt or provide further assistance on how to proceed if not.
If you have proof of purchase that includes an order number you can use our Online Portal. Alternatively if you can't find the order number, please contact the purchaser for a copy of the proof of purchase. If you can’t get this from the original purchaser don’t worry, you can contact our team using the widget on the right hand side of this page. We may be able to help locate your receipt or provide further assistance on how to proceed it not.
We accept many types of proof of purchase but if you can't find yours don't worry, you can still take advantage of our Lifetime Repair Service, for a repair fee. This will also trigger a new 5-Year Warranty on your piece. As a first step we would recommend contacting our team using the widget on the right hand side of this page. We may be able to help locate your receipt or provide further assistance on how to proceed if not.
*The 5 Year Warranty and Lifetime repair service are not applicable for any items purchased during one of our Sample Sale events.
Unfortunately, our 5-Year Warranty does not cover the loss or theft of any pieces.
To request this information please contact our Customer Care Team using the chat widget on the right hand side of this webpage, or login to your online account to view your order history.
We understand how upsetting it can be to lose an earring and be left with just half of a pair.
To see if we can help please contact our Customer Care team by clicking the chat widget on the right hand side of this webpage.
If you have an Order Confirmation or Warranty Confirmation email you can use your email address and order number (which is at the top of your email and starts STO, WEB, ENG, etc) to use our Online Portal, which will automatically generate the paperwork and shipping label you need to send your jewellery back to us.
Alternatively if you would prefer to visit us in store, our team will be happy to assist you with your repair. You can find your nearest store using our store locator.
*Please note that our boutique may have to send this piece to our studios to be assessed for repair.
We are more than happy to resize a ring if it is not quite right for you. Within five years of purchase, resizing is free of charge with a valid proof of purchase. After five years, we are still able to resize your ring for a small charge.
To get started visit our 'What Is The 5 Year Warranty And How Do I Make A Claim On It?' page and simply follow the instructions for the option that best describes how you purchased or received your piece. Once within the repair process you will be able to select a ring resize option.
Please note, not all of our styles can be resized - to check if your piece can be adjusted please reach out to our Customer Care team using the chat widget on the right hand size of this webpage.
ONLINE TERMS OF SALE
1. These Terms
1.1 It is important that you read these terms and conditions of sale ("Terms of Sale") carefully before ordering any Product(s) ("Products") from monicavinader.com ("Site"). Together with our Privacy Policy and Website Terms of Use, these Terms of Sale govern our relationship with you in relation to this Site and your purchase of our Products on this Site.
1.2 We advise you to print a copy of your Order and these Terms of Sale for your information and safe keeping.
1.3 By placing an order for any Product(s) on this Site ("Order") you agree to be bound by these Terms of Sale, and by continuing to access the Site you agree to accept the practices described in these Terms of Sale, which may be updated or changed by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of the Site following such change(s) shall signify your agreement to be bound by our modified Terms of Sale.
1.4 By placing an Order you are offering to purchase a Product on and in accordance with these Terms of Sale. All Orders are dependent on availability and confirmation of the Order price.
2. About Monica Vinader
2.1 We are Monica Vinader Ltd, a company registered in England and Wales at Companies House. Our registered office is Holkham Studios, Longlands, Holkham Park, Wells-Next-The-Sea, Norfolk, NR23 1SH, United Kingdom and our registered number is 04428116.
2.2 You can contact us at that address, or via email at customercare@monicavinader.com or by telephone on +44 (0)208 787 5777 between the hours of 9am - 5.30pm GMT, Monday - Friday.
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words "writing" or "written" in these terms, this includes emails
3. The Contract
3.1 Orders are submitted via the Site as set out in this clause.
3.2 Once you are ready to make a purchase, click on "Add to Shopping Bag" to add the Product(s) you wish to purchase to your Shopping Bag. Then proceed by clicking "Proceed to Purchase" to log into our secure servers to complete your Order.
3.3 If this is your first purchase on our Site you will have the option to register and create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address if you so wish. If you have already registered with us you may enter your sign in details to access your account.
3.4 Once signed in or registered, as the case may be, you must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms of Sale. You will then be asked to confirm your delivery address and input your payment details.
3.5 Once you have finished compiling your Order, you will be asked to confirm that your Order is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us.
3.6 We will then send you a confirmation email (including your order reference number) to acknowledge that we have received your Order ("Confirmation"). This is sent to the email address you register with us. After sending you the Confirmation we will process the payment details you have given to us to take payment for your Order.
3.7 If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery.
3.8 Our acceptance of your Order will be complete only when we send a second email to you confirming your Order and dispatch of the Product(s) and after payment is taken from your credit or debit card. Our acceptance of your Order will be considered for all purposes to have been effectively communicated to you at the time Monica Vinader sends an order despatched email and it is at this point that a legally binding contract is formed between you and Monica Vinader for the purchase of Products ("Contract").
3.9 If we are unable to fulfil your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment for your Order to you.
3.10 Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
4. Making a Change to the Contract
4.1 If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible.
4.2 Unfortunately, if we have already sent you the second email referred to in cl 3.8 we are unable to change your Order, although you will still have the rights to cancel described below.
5. Engraving and Gift Messages
5.1 We are unable to process any engraving request or gift card messages containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving or gift message and we will do this before we send you the second confirmatory email in respect of your Order.
5.2 As outlined at 11.3 below, you do not have any right to (a) cancel your Contract for supply of any Product/s, (b) refund and Product/s and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
6. Price
6.1 When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order.
6.2 Where you are ordering for delivery to the UK, all prices are inclusive of VAT in the UK. Delivery charges (where applicable) for delivery to the UK will be shown when you view the Product(s) in your Shopping Bag.
6.3 Where you are ordering for delivery to the European Union, you act as the importer of the Product(s) into the European Union (commonly known as the “Importer of Record”). The price we display includes import duty and taxes which we shall pay to the relevant authorities on your behalf. You hereby authorise us to make such payments on your behalf. The import duty, import taxes and delivery charges (where applicable) for delivery to the E.U. are included in the total amount due when you view the Product(s) in your Shopping Bag.
6.4 Where you are ordering for delivery to the United States, we will add any applicable state taxes and any delivery charges and display these in the total amount due on the checkout page.
6.5 Where you are ordering for delivery to anywhere other than the U.K., the European Union or the United States, all prices are inclusive of any applicable import duties or taxes. Delivery charges (where applicable) will be shown when you view the Product(s) in your Shopping Bag.
6.6 The total amount payable by you will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.
6.7 Our prices may change at any time. If we discover that the price for a Product has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will not be under an obligation to supply the Product(s) until we have sent you the second email confirming dispatch of your Order.
6.8 It is always possible that, despite our best efforts, some of the Product(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product(s) correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product(s) correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
7. Promotion and Offer Codes
7.1 To redeem a promotion or offer code ("Code"), insert the Code in the "Voucher / Offer Code" box on the Shopping Bag page of the Site and click "Update". If valid, the Code will be applied.
7.2 In addition to any Code specific terms and conditions, the following conditions apply to all Codes:
7.2.1 Only one code can be used per Order
7.2.2 Codes can only be applied to full price items (Codes cannot be applied to sale items)
7.2.3 Codes are non-transferrable and no cash alternative is available
7.2.4 Orders must be made prior to 23:59 GMT on the closing or expiry date of the Code (if one is specified)
7.2.5 All offers and promotions are dependent on stock availability
7.2.6 Offer codes and promotions may be amended or removed at any time
7.2.7 These Terms of Sale apply to purchases made using a Code
8. Payment
8.1 All payments must be made at the time of Confirmation. Payment for all Orders must be by credit or debit card. We accept payment credit or debit card payments via Visa, MasterCard, American Express, Maestro and Paypal. If we are unable to accept or fulfil your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.
8.2 For payment by card, all credit or debit cardholders and bank account holders respectively may be dependent on authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
8.3 To ensure safe and secure shopping, we are Verisign certified. We also use standard internet encryption technology to provide you with the maximum practicable level of security.
8.4 We do not hold any of your payment details anywhere on the Site. They are passed securely to our payments processor for authorisation by your bank or payment provider.
9. Delivery
9.1 We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.
9.2 If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.
9.3 Legal title to the product purchased will pass to you upon shipment of your order. Risk in the product will remain with Monica Vinader until it is delivered to you at the address specified when you placed the order.
10. Damaged or Defective Product(s)
10.1 Except for any specific warranties we offer in relation to any particular Product(s) (including our Five Year Warranty), or consumer guarantees under law, we do not offer any warranty or guarantee on our Product(s).
10.2 You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage contact our Customer Care Team as soon as possible with your Order reference number to hand.
10.3 If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid parcel which you can use to return the Product(s).
11. Exchanges and Returns
11.1 Without limiting your statutory rights, you may cancel a Contract at any time before your Order is delivered and up to 100 days afterward, beginning on the day the Product(s) are delivered to you or someone appointed by you (other than the carrier) receives the Product(s). By cancelling the Contract, you may return any Product(s) purchased from us within 100 days and request a refund or an exchange.
11.2 To cancel a Contract, you must clearly inform us, preferably:
11.2.1 in writing (to Returns Department, Monica Vinader Ltd, Unit 3, Victoria Industrial Estate, Victoria Road, Acton, London, W3 6UU , United Kingdom),
11.2.2 by email (to customercare@monicavinader.com ) or
11.2.3 by telephone (on +44 (0)208 787 5777) giving us your name, address and Order reference number.
11.3 You do not have any right to (a) cancel your Contract for supply of, and/or (b) refund and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
11.4 You must return the Product(s) to us at your own cost within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (without limiting your rights to take any reasonable steps to examine the Product(s) and make sure they conform to your Order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled.
11.5 To return (or exchange) the Product(s), you should package the parcel securely using the original packaging (making sure you include a note of your name and address (enclosing the exchange / returns form and the delivery note) inside the parcel) and then return it to us, by hand, courier or by recorded delivery mail or other form of certified mail to the following address: "Returns Department, Monica Vinader Ltd, Unit 3, Victoria Industrial Estate, Victoria Road, Acton, London, W3 6UU , United Kingdom". Products can be exchanged (but not returned) at our UK boutiques.
11.6 If you cancel a Contract between us within the day period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. We will refund the price of the Product(s) in full (except for any deduction we are entitled to make due to your use of, or damage to, the Product(s), or any unnecessary handling by you), including the cost of standard delivery. If you have selected a delivery method which is more expensive than the standard delivery method (the cheapest option), we will only refund you the amount of the standard delivery charge. All other cancellations and refunds are at our sole discretion.
11.7 We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
11.8 Details of your consumer rights to cancel described above, and an explanation of how to exercise them, are provided in the delivery note which accompanies the Product(s).
11.9 For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be credited to the credit or debit card originally used for the Order.
12. Monica Vinader Five Year Warranty
12.1 Without limiting your statutory rights, all Product is covered by a five year warranty from the date of purchase (under normal conditions of wear and tear). During that five years, Monica Vinader will repair any issue with a Product free of charge on receipt of valid proof of purchase.
13. Exchanges and Returns Without Proof of Purchase
13.1 Without limiting your statutory rights, on presentation of Product(s) without Proof of Purchase, we are happy to offer you a repair for a fee outlined on our Repair Fees table as this changes from time to time.
14. Exchanges and Returns Five Years or More After Purchase Date
14.1 Without limiting your statutory rights, for Product(s) purchased more than five years ago, we are happy to offer you a repair for the fee outlined on our Repair Fees table as this changes from time to time.
15. Liability
15.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
15.2 Nothing in these Terms of Sale will limit our liability for:
15.2.1 fraud; or
15.2.2 death or personal injury caused as a result of our negligence; or
15.2.3 or breach of your legal rights in relation to the Product(s) including the right to receive Product(s) which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care.
15.3 We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16. Notices
16.1 All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.
16.2 Personal information that you supply to us will only be disclosed by us to a third party in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.
17. Privacy
17.1 Our Privacy Policy can be found at Privacy & Security. By consenting to these Terms of Sale, you acknowledge and agree to be bound by the terms of our Privacy Policy, which may be updated from time to time. Please read our Privacy Policy carefully.
18. Intellectual Property
18.1 The entire content of the Site, including all jewellery design, copyright, trademarks and other intellectual property rights it contains, including the name 'Monica Vinader', is the sole property of Monica Vinader and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Site nor may you use any such content in connection with any business or commercial enterprise.
19. Miscellaneous
19.1 No failure or delay by us in exercising any right or remedy provided by law or under these Terms of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
19.2 If any clause of these Terms of Sale is found to be invalid, illegal or unenforceable by any court or authority, that clause or part-clause will be deleted from these Terms of Sale and the validity and enforceability of the rest of these Terms of Sale shall remain unaffected.
19.3 A person who is not a party to a Contract is not entitled to enforce any of its terms (including these Terms of Sale) under the Contracts (Rights of Third Parties) Act 1999.
19.4 We will try and solve any disagreements quickly, fairly and efficiently. However, if you are not happy with the way that we deal with any disagreement and you want to begin court proceedings, you must do this within the United Kingdom.
1 Introduction
1.1 This website monicavinader.com (the "Site") is provided and operated by Monica Vinader Ltd ("we", "us" or "our").
1.2 Your use of the Site is subject to these website terms and conditions ("Website Terms") which tell you the basis on which you may make use of the Site.
1.3 Whether you register with us or not you will be bound by these Website Terms in full and you also agree to be bound by the terms of our Privacy Policy which explains the use we are authorised to make of your personal information.
1.4 Your purchase of products which we supply to you through the Site ("Product(s)") is subject to our Terms of Sale.
1.5 Please read these Website Terms carefully. Together with our Privacy Policy and, if you purchase Products through the Site, our Terms of Sale, they govern our relationship with you.
1.6 We may amend these Website Terms at any time by posting the amended terms on the Site. All amended terms will automatically take effect immediately on posting. Please check these Website Terms periodically to inform yourself of any changes. In continuing to use the Site you confirm that you accept the then current Website Terms in full at the time you use the Site.
2 Monica Vinader
2.1 We are Monica Vinader Ltd, a company registered in England and Wales at Companies House. Our registered office is 1-8 Holkham Studios Longlands, Holkham Park, Wells-Next-The-Sea, Norfolk, NR23 1SH and our registered number is 04428116.
2.2 You can contact us by email at www.monicavinader.com/contact or on +44(0)1485 517194.
3 Registration
3.1 In order to become a registered user of the Site and purchase our Products you will be required to provide some basic personal information.
3.2 You agree that all information supplied on registration is true and accurate and will be kept up to date at all times. We will use the information provided to us to contact you.
4 Use of the Site
4.1 We have made this Site available to you for your own personal non-commercial use. We may modify, withdraw or deny access to this Site at any time.
4.2 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must keep this safe and treat such information as confidential, and you must not disclose it to any third party.
5 Intellectual Property
5.1 The Site and all of its contents including, without limitation, all text, software (including source codes), trademarks, logos, designs, images, photographs, audio visual materials, written materials and any other form of material ("Website Content") is owned by us or licensed to us by third parties. The copyright and all other intellectual property rights in all Website Content (whether registered or unregistered) is owned by us or our licensors. Any rights or licences of the Website Content not expressly granted by these Website Terms are reserved.
5.2 Except as set out in these Website Terms your use of the Website Content without our written permission is strictly prohibited. You may print off one copy, and may download extracts, of any page of the Site for non-commercial, personal use provided that:
5.2.1 you do not modify, distribute, publish, transmit, display, reproduce, create derivative works from, sell, license or otherwise use the Website Content without our written permission;
5.2.2 no graphics are used separately from accompanying text;
5.2.3 our copyright and trademark notices appear in all copies and you acknowledge this Site as the source of the material; and
5.2.4 the person to whom you provide these materials is made aware of these restrictions.
5.3 You may not systematically extract and/or re-utilise parts of the Website Content without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of this Site without our express written consent.
5.4 In the event that you are found by us to have breached the terms of this clause 5 then we reserve the right to terminate without notice your use of the Site without limiting any other rights and remedies we may have.
6 Warranty
6.1 We do not guarantee that the Site will be compatible with any hardware or software which you may use.
6.2 We do not warrant that the Site will be uninterrupted or error free.
6.3 The Site is provided on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws of England and Wales.
7 Liability
7.1 The information contained on the Site is given for general information and interest purposes only. We shall not be liable, regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, the information contained within the Site (including the reliance upon any such information), or for any delay or interruption in the transmission thereof to you, or for any claims or losses arising therefrom or occasioned thereby. Specifically, please note that some products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques.
7.2 We will not be liable for any third party claims or any business, financial, economic loss or any loss of profit nor for any consequential or indirect loss (such as lost reputation or lost opportunity) whether foreseeable or unforeseeable, arising as a result of your use of the Site whether such loss is incurred or suffered as a result of our negligence or otherwise.
7.3 We accept no liability for viruses and you are advised to take all appropriate safeguards before downloading information or images from the Site.
7.4 Nothing in these Website Terms will limit our liability for:
7.4.1 fraud;
7.4.2 death or personal injury caused as a result of our negligence; or
7.4.3 any matter for which it would be unlawful for us to exclude or to attempt to exclude our liability.
8 Cancellation
8.1 On receipt of an email by you to us cancelling your registration we will terminate your registration.
8.2 We reserve the right to terminate your registration immediately without notice if in our opinion you have breached these Website Terms.
9 Notices
9.1 We request that all information included in your registration is accurate, current and complete.
9.2 All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Website Terms you give your consent to receive communications from us by email.
9.3 Personal information that you supply to us will not be disclosed by us to any third party save in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.
10 Links to and from other websites
The Site may include links to other websites or material. We are not responsible for content on any website outside the Site. Please see our Privacy Policy for more details.
11 Miscellaneous
11.1 No failure or delay by us in exercising any right or remedy provided by law or under these Website Terms and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
11.2 We will not be responsible for any breach of these Website Terms caused by circumstances beyond our reasonable control.
11.3 If any provision of these Website Terms is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Website Terms which shall remain unaffected.
11.4 These Website Terms (and any document expressly referred to in them, including the Terms of Sale and Privacy Policy) represent the entire agreement between you and us in relation to the subject matter of any Contract.
11.5 These Website Terms are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
Data we collect and how we collect it
At Monica Vinader, we collect data directly from individuals, or via specialist data co-op partners with your explicit consent. We collect, process and store data of employees, prospective employees, partners, customers of Monica Vinader and 3rd party suppliers.
We collect special category data such as gender to give you the best shopping experience possible and to satisfy other laws outside of data protection, such as employment law or when you give it to us directly.
Here is a table of the data we collect:
Data | Monica Vinader Customers | Partners | 3rd Party Supplier |
Name |
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Address |
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Phone number |
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Purchase history |
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Special category data |
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IP Address* |
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*when visiting our website
Data we collect for employment purposes can be found within our employee contracts and full data protection policy. This notice relates directly to customers of Monica Vinader.
Definitions:
Your Privacy Choices and Rights
Your choices
You can choose not to provide us with personal data. If you choose to do this, you can continue to use the Monica Vinader website and browse its pages, but we will not be able to process transactions or continue a relationship without personal data.
You can block cookies by activating a setting on our cookie banner, allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off non essential cookies, you can continue to use the Monica Vinader website and browse its pages. See the cookie section below for further detail.
You can opt-out of marketing by clicking the unsubscribe option in any marketing communications.
Your rights
You can exercise your rights by sending an email to privacy@monicavinader.com.
You have the right to access the information we hold about you. This includes the right to ask us supplementary information about:
We will provide you with the information within one month of your request unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.
You have the right to make us correct any inaccurate personal data about you.
You can object to us using your data for profiling or making automated decisions about you.
We will use your data to determine whether we should let you know information relevant to you (for example, tailoring emails or social media advertising to you based on your behaviour).
You have the right to port your data to another service. We will give you a copy of your data in CSV format so that you can provide it to another service.
If you ask us, and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.
You have the right to be ‘forgotten’ by us. You can do this by asking us to erase any personal data we hold about you if it is no longer necessary for us to store the data for purposes of your relationship with Monica Vinader or any other law.
You have the right to complain about our use of your data; please tell us first so we have a chance to address your concerns. If we fail in this, you can address any complaint to the UK Information Commissioner’s Office, either by calling their helpline or as directed on their website at www.ico.org.uk.
Or you can make a complaint to your local supervisory authority. Details can be found by following this link:https://globalprivacyassembly.org/participation-in-the-assembly/members-online/
These rights apply to all the data categories listed in the ‘Data we collect and how we collect it’ section.
Security
We do everything we can to ensure the security of your data.
In today’s data-driven and connected world, the security of your data is more critical than ever. We recognise this and have implemented security to keep your data safe.
All staff are bound by confidentiality and will never disclose or share your data unless authorised to do so.
Monica Vinader’s data protection role
Monica Vinader is a controller in relation to your data; we are not a processor or a sub-processor of any other brand or company. As a controller, we use 3rd parties to process data; please see below in the 3rd parties section.
Where is your data stored?
Like most companies, Monica Vinader utilises 3rd parties to provide services to our customers and to store data. An overview of the services our 3rd parties conduct on our behalf is listed below.
These 3rd parties will be based in the UK, EEA and in some cases outside of both the UK and EEA.
Monica Vinader conducts thorough reviews of all its 3rd parties, including implementing data protection agreements, where possible, to ensure that every possible safeguard is in place and that the data is secure. Should there be a possibility that data could be exposed to a high level of risk, a Data Protection Impact Assessment will be completed and will be available upon request.
Where data is transferred outside of the UK, and the EEA Monica Vinader has taken steps to ensure that your data is transferred under a lawful condition or safeguard as described in the GDPR.
3rd parties
Monica Vinader works with several 3rd parties who offer eCommerce solutions for Monica Vinader to be able to provide online shopping to our customers, most of which do not process customer data in any way; below is a list of those who have access to or process your data and a brief description of what they do.
Process | Brief Description |
Deferred payment or split payment options | Klarna offer payment terms to individuals wishing to spread the payment of an item or items. Monica Vinader does not share data with Klarna, if you decide to use their services you will form a direct relationship with Klarna. Please click here to view Klarna’s privacy notice |
Customer services and feedback | When you need to discuss a return or have questions in relation to Monica Vinader products you can contact our customer services team. Monica Vinader uses various platforms and 3rd parties to enable us to provide the best service possible and allow you to provide feedback to improve our service |
Analytics | Monica Vinader uses your data to analyse trends such as shopping habits and internet usage to offer you a more tailored experience and to attract other individuals who match your online profile |
Marketing | Monica Vinader shares your data with specialist marketing providers who assist us in sending you the latest news and product information |
Payment processors | Monica Vinader does not process your payment details. Instead, we have provided you with payment solutions in order for you to complete your transaction |
Website optimisation | Monica Vinader utilises optimisation tools in order to tailor your shopping experience, these tools are able to interpret your online behaviour and provide you with recommendations |
Label printing and generation | Shipping integration and label printing to ensure your goods get to you |
Delivery companies and delivery tracking | Monica Vinader uses a number of shopping companies across our websites to ensure your goods get to you on time and as quickly as possible. You can track these packages to get up to the minute information about your delivery |
Data storage, data modelling and data transition tools | We ensure your data is safe and secure by utilising data storage specialists. We ensure the data arrives safely by utilising data transition tools |
Email check | We ensure your email is correct and that by using an email validation tool |
Customer referrals | You can recommend Monica Vinader to a friend by using our customer referral partner. Please ensure you have the persons consent to share their data before doing so |
Sales Analysis | We will share your postcode (or zip code) with third parties to help us understand our sales per territory. We will only share your postcode with these companies, no other data will be shared and, therefore, the data will be anonymised during this process. |
Third parties (such as the Abacus Alliance) | With your explicit consent, Monica Vinader will share your data with selected 3rd parties. Please see the below paragraph for further information on these third parties.* |
*We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories. These retailers and charities share information about their customers and supporters and what they buy or donate (Monica Vinader will only share your data with your explicit consent). Epsilon Abacus processes this information as a processor on behalf of these companies to help them understand individuals’ behaviour and preferences. Epsilon combines information provided by participating retailers and charities with third party data. From this combined information, these companies can tailor their communications, sending individuals suitable offers and appeals that should be of interest to them. You can learn more about how Epsilon Abacus processes your personal information in their Privacy Policy, which is available here: https://www.epsilon.com/abacus/services-privacy-policy
If you would like to see a full list of processors who Monica Vinader shares your data with please contact privacy@monicavinader.com.
Marketing
Monica Vinader would love to keep in touch with you. When you sign up to receive marketing and open an account with us, we will send you emails, postal marketing and SMS messages (where you have submitted your phone number). We will also display customised advertising when you log in to your social media profiles.
These messages will be Monica Vinader specific we do not sell your data or share it with other brands for advertising purposes unless with r explicit consent.
Our marketing messages are sent via a specialist eCommerce marketing tool. You can opt-out of marketing at any time by clicking the unsubscribe link in your emails and SMS messages or by contacting us directly.
There will be occasions when Monica Vinader sends administrative messages such as order updates; these messages are not deemed marketing and cannot be opted out of.
Marketing and administration emails you receive from Monica Vinader contain a tracking pixel. This pixel lets us know things such as our email campaigns' open rates and click rates.
The pixel also lets us know if an email has not been delivered to update our records and keep them current.
When we analyse the data, we do so from an aggregated perspective, meaning that we report upon an overall number of open rates and click rates.
When a purchase is made, or you add an item to your cart, or create an account you will notice that the marketing preference box is pre-ticked. This is because we rely on a soft opt in to promote further, similar goods to you.
If you wish to opt-out of these messages, please untick this box at the cart stage; of course, you can unsubscribe from marketing at any point.
Should you place an item in the cart and not complete an order, Monica Vinader will send you an abandoned cart message offering you the chance to complete your order. These messages are sent when you provide an email address to Monica Vinader at the checkout stage or where you are logged in to your Monica Vinader account.
Abandoned cart messages are sent using the soft opt-in method described above.
When you provide a postal address to Monica Vinader we will send you postal marketing. Postal marketing can be opted out of by contacting privacy@monicavinader.com.
Payment processing
Monica Vinader does not collect your payment details or process them in any way. All data processed by payment providers is done by you as a customer with no processing from Monica Vinader.
How long is your data stored?
Once per year, we cleanse data to ensure that we only process the data of those individuals who have an ongoing and active relationship with Monica Vinader.
As part of our Record of Processing Activities, we have defined the length of time we store all of our data. Should your data be due for deletion, it will be erased during the yearly data cleanse.
To understand data retention in relation to your data, please contact privacy@monicavinader.com.
Cookies
To further improve your shopping experience, we store information about you using cookies which are files sent by us to your computer or another access device that we can access when you visit our site at some point in the future.
The cookies we use enable us to save your cart for later and track the opening of our emails, for example. We use several different cookies on our site. If you do not know what cookies are or how to control or delete them, we recommend that you visit http://www.aboutcookies.org for detailed guidance.
There are four main types of cookies we store – here’s how and why we use them.
(1) Site functionality cookies (necessary) – these cookies allow you to navigate the site and use our features, such as “add to cart” and “save for later”.
(2) Customer preference cookies – when you are browsing or shopping on the Monica Vinader website, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible and more personal to you.
(3) Site analytics cookies – These cookies allow us to measure and analyse how our customers use the site to improve both its functionality and your shopping experience.
(4) Targeting or advertising cookies – These cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
You can manage your cookie preferences via the cookie banner.
First Party Cookies
These are cookies that are set by this website directly.
We use Persistent Basket Cookie to remember what you have put into your shopping basket over an extended period. This cookie only stores basic data about your basket strictly for our website. The cookie has an expiration of 90 days to 24 months.
We use a session cookie to remember your login for you if you are a registered user, and we deem these as being strictly necessary to the working of the website. If these are disabled, then various functionality on the site will be broken.
Third-Party Cookies
Our website also uses a recording service that will record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting.
Governing Law
The terms and conditions shall be governed by and construed by the laws of England, and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
We use several different cookies on our site. If you do not know what cookies are or how to control or delete them, we recommend that you visit http://www.aboutcookies.org for detailed guidance.
Further Information
More information on session cookies and what they are used for can be found here, All About Cookies
To view a list of the cookies present when browsing our site, you can right-click within the browser page, click inspect and then click application.
Breaches
Should a breach of your data occur that is likely to result in harm to the rights and freedoms of you as an individual or group of individuals, Monica Vinader will notify you within 72 hours along with the ICO, where applicable.
The California Consumer Privacy Act (CCPA)
This policy applies to all residents of California.
For the purposes of the CCPA, Monica Vinader collects the following information:
Monica Vinader collects this data to fulfil orders you have placed and send marketing messages and other processing described throughout this notice.
Monica Vinader shares data with data processors and sub-processors who assist Monica Vinader in providing you with products and marketing, such as delivery companies and our marketing and analytical partners. A complete list of Monica Vinader 3rd parties is available on demand.
Monica Vinader collects your data directly from you. Monica Vinader never buys or sells data; we only process your data when freely given to us.
Monica Vinader will never discriminate against you, we provide the same products and pricing structure available to customers worldwide.
You have the right to be forgotten, where applicable and where Monica Vinader does not require your data to satisfy a particular law.
You have the right to access your data or ask us to amend it if it is incorrect. Please email privacy@monicavinader.com if you wish to do so.
Additional information
Monica Vinader has appointed a Data Protection Officer who can be contacted via privacy@monicavinader.com or by writing to the below address:
Data Protection Officer
Holkham Studios,
Longlands,
Holkham Park,
Wells-Next-The-Sea,
Norfolk,
NR23 1SH
A Record of Processing Activities (ROPA), in which the lawful basis for processing all of the Monica Vinader customer data is maintained. Wherever Legitimate Interests is relied upon, an impact assessment has been created, available upon demand to those whose data is included.
If you are located in the EEA and have questions about your personal data or would like to request to access, update or delete it, you may contact our representative at:
Bird & Bird GDPR Representative Services SRL
Avenue Louise 235
1050 Bruxelles
Belgium
EUrepresentative.MonicaVinader@twobirds.com
This notice was created on the 14th December 2023 and is due for review no less than one calendar year from this date.
If you would like to speak to a human regarding your data, please email privacy@monicavinader.com and we will be happy to help.
ONLINE TERMS OF SALE
These Terms
It is important that you read these terms and conditions of sale ("Terms of Sale") carefully before ordering any Product(s) ("Products") from monicavinader.com ("Site"). Together with our Privacy Policy and Website Terms of Use, these Terms of Sale govern our relationship with you in relation to this Site and your purchase of our Products on this Site.
We advise you to print a copy of your Order and these Terms of Sale for your information and safe keeping.
By placing an order for any Product(s) on this Site ("Order") you agree to be bound by these Terms of Sale, and by continuing to access the Site you agree to accept the practices described in these Terms of Sale, which may be updated or changed by us from time to time.
By placing an Order you are offering to purchase a Product on and in accordance with these Terms of Sale. All Orders are dependent on availability and confirmation of the Order price.
About Monica Vinader
We are Monica Vinader Inc (registration number 5802638), a company registered in United States of America at 28 Old Rudnick Ln, Dover, DE 19901
You can contact us at that address, or via email at www.monicavinader.com/contact or by telephone on 1 855 999 8538 (toll free) between the hours of 6am – 5.00pm EST, Monday – Friday.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words "writing" or "written" in these terms, this includes emails.
The Contract
Orders are submitted via the Site as set out in this clause.
Once you are ready to make a purchase, click on "Add to Shopping Bag" to add the Product(s) you wish to purchase to your Shopping Bag. Then proceed by clicking "Proceed to Purchase" to log into our secure servers to complete your Order.
If this is your first purchase on our Site you will have the option to register and create an account with us using your email address and you will also be asked to create a password. You must keep this password confidential and not disclose it to any third party. You will then be asked to input your address. The address that you register with must be the address that the card statement is sent to, however you can use a different delivery address if you so wish. If you have already registered with us you may enter your sign in details to access your account.
Once signed in or registered, as the case may be, you must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged), confirm you wish to make an Order and consent to the Terms of Sale. You will then be asked to confirm your delivery address and input your payment details.
Once you have finished compiling your Order, you will be asked to confirm that your Order is correct. If it is not correct, you can revisit your Order and correct the mistakes before confirming and submitting your Order to us. It is your responsibility to ensure that your Order is correct before submitting it to us.
We will then send you a confirmation email (including your order reference number) to acknowledge that we have received your Order ("Confirmation"). This is sent to the email address you register with us. After sending you the Confirmation we will process the payment details you have given to us to take payment for your Order.
If and when we are able to do so, we will send you a second email confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery.
Our acceptance of your Order will be complete only when we send a second email to you confirming your Order and dispatch of the Product(s) and after payment is taken from your credit or debit card. Our acceptance of your Order will be considered for all purposes to have been effectively communicated to you at the time Monica Vinader sends an order dispatched email and it is at this point that a legally binding contract is formed between you and Monica Vinader for the purchase of Products ("Contract").
If we are unable to fulfil your Order, you will receive an email from us informing you that the Order has not been accepted and we will refund the payment for your Order to you.
Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.
Making a Change to the Contract
If you wish to make a change to the Product(s) you have ordered please contact us. We will let you know if the change is possible.
Unfortunately, if we have already sent you the second email referred to in cl 3.8 we are unable to change your Order, although you will still have the rights to cancel described below.
Engraving and Gift Messages
We are unable to process any engraving request or gift card messages containing profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving or gift message and we will do this before we send you the second confirmatory email in respect of your Order.
As outlined at 11.3 below, you do not have any right to (a) cancel your Contract for supply of any Product/s, (b) refund and Product/s and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
Price
When you submit your Order, you are offering to buy the Product(s) at the price set out in the Order.
Where you are ordering for delivery to the UK, all prices are inclusive of VAT in the UK. Delivery charges (where applicable) for delivery to the UK will be shown when you view the Product(s) in your Shopping Bag.
Where you are ordering for delivery to the European Union, you act as the importer of the Product(s) into the European Union (commonly known as the “Importer of Record”). The price we display includes import duty and taxes which we shall pay to the relevant authorities on your behalf. You hereby authorise us to make such payments on your behalf. The import duty, import taxes and delivery charges (where applicable) for delivery to the E.U. are included in the total amount due when you view the Product(s) in your Shopping Bag.
Where you are ordering for delivery to the United States, we will add any applicable state taxes and any delivery charges and display these in the total amount due on the checkout page.
Where you are ordering for delivery to anywhere other than the U.K., the European Union or the United States, all prices are inclusive of any applicable import duties or taxes. Delivery charges (where applicable) will be shown when you view the Product(s) in your Shopping Bag.
The total amount payable by you will be displayed before you confirm your Order and will be set out in the confirmatory email you receive from us.
Our prices may change at any time. If we discover that the price for a Product has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will not be under an obligation to supply the Product(s) until we have sent you the second email confirming your Order.
It is always possible that, despite our best efforts, some of the Product(s) we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product(s) correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product(s) correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
Promotion and Offer Codes
To redeem a promotion or offer code ("Code"), insert the Code in the "Voucher / Offer Code" box on the Shopping Bag page of the Site and click "Update". If valid, the Code will be applied.
In addition to any Code specific terms and conditions, the following conditions apply to all Codes:
Only one code can be used per Order
Codes can only be applied to full price items (Codes cannot be applied to sale items)
Codes are non-transferrable and no cash alternative is available
Orders must be made prior to 23:59 GMT on the closing or expiry date of the Code (if one is specified)
All offers and promotions are dependent on stock availability
Offer codes and promotions may be amended or removed at any time
These Terms of Sale apply to purchases made using a Code
Payment
All payments must be made at the time of Confirmation. Payment for all Orders must be by credit or debit card. We accept payment credit or debit card payments via Visa, MasterCard, American Express, Maestro and Paypal. If we are unable to accept or fulfil your Order for any reason then we will refund any money paid by you in respect of the Order. We will not dispatch the Product(s) until we receive payment in full.
For payment by card, all credit or debit cardholders and bank account holders respectively may be dependent on authorization and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorize or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
To ensure safe and secure shopping, we are Verisign certified. We also use standard internet encryption technology to provide you with the maximum practicable level of security.
We do not hold any of your payment details anywhere on the Site. They are passed securely to our payments processor for authorization by your bank or payment provider.
Delivery
We aim to deliver Product(s) to the delivery address you have requested in your Order within the time set out in our second confirmatory email but we cannot give an exact or guaranteed delivery date.
If we have not delivered the Product(s) to you within 30 (thirty) days of the date of the Contract, or any other date that we may agree with you, then you may cancel the Contract and we will refund any money paid by you.
Ownership of the Product(s) will pass to you on delivery.
Damaged or Defective Product(s)
Except for any specific warranties we offer in relation to any particular Product(s) (including our Five Year Warranty), or consumer guarantees under law, we do not offer any warranty or guarantee on our Product(s).
You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage contact our Customer Care Team as soon as possible with your Order reference number to hand.
If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). We will either refund the cost of the return of the Product(s) to us by you or send you a prepaid parcel which you can use to return the Product(s).
Exchanges and Returns
Without limiting your statutory rights, you may cancel a Contract at any time before your Order is delivered and up to 100 days afterward, beginning on the day the Product(s) are delivered to you or someone appointed by you (other than the carrier) receives the Product(s). By cancelling the Contract, you may return any Product(s) purchased from us within 100 days and request a refund or an exchange.
To cancel a Contract, you must clearly inform us, preferably:
in writing (to Returns Department, Monica Vinader Inc, Holkham Studios, Longlands, Holkham Park, Wells-Next-The-Sea, Norfolk, NR23 1SH, United Kingdom),
by email (to email at www.monicavinader.com/contact ) or
by telephone (on 1855 753 5555 (toll free)) giving us your name, address and Order reference number.
You do not have any right to (a) cancel your Contract for supply of, and/or (b) refund and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).
You must return the Product(s) to us at your own cost within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (without limiting your rights to take any reasonable steps to examine the Product(s) and make sure they conform to your Order). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled.
To return (or exchange) the Product(s), you should package the parcel securely using the original packaging (making sure you include a note of your name and address (enclosing the exchange / returns form and the delivery note) inside the parcel) and then return it to us, by hand, courier or by recorded delivery mail or other form of certified mail to the following address: "Returns Department, Monica Vinader Inc, Holkham Studios, Longlands, Holkham Park, Wells-Next-The-Sea, Norfolk, NR23 1SH, United Kingdom". Products can be exchanged (but not returned) at our UK boutiques.
If you cancel a Contract between us within the 100 day period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address. We will refund the price of the Product(s) in full (except for any deduction we are entitled to make due to your use of, or damage to, the Product(s), or any unnecessary handling by you), including the cost of standard delivery. If you have selected a delivery method which is more expensive than the standard delivery method (the cheapest option), we will only refund you the amount of the standard delivery charge. All other cancellations and refunds are at our sole discretion.
We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.
Details of your consumer rights to cancel described above, and an explanation of how to exercise them, are provided in the delivery note which accompanies the Product(s).
For exchanges, if the value of the new Product(s) exceeds the original value of the Product(s), you will be required to pay the difference. Should the value of the new Product(s) be lower than the original value, the difference will be credited to the credit or debit card originally used for the Order.
Monica Vinader Five Year Warranty
Without limiting your statutory rights, all Product is covered by a five year warranty from the date of purchase (under normal conditions of wear and tear). During that five years, Monica Vinader will repair any issue with a Product free of charge on receipt of valid proof of purchase.
Exchanges and Returns Without Proof of Purchase
Without limiting your statutory rights, on presentation of Product(s) without Proof of Purchase, we are happy to offer you a repair for a fee outlined on our Repair Fees table as this changes from time to time.
Exchanges and Returns Five Years or More After Purchase Date
Without limiting your statutory rights, for Product(s) purchased more than five years ago, we are happy to offer you a repair for the fee outlined on our Repair Fees table as this changes from time to time.
Disclaimer and Limitations on Our Liability
You use the site at your own risk. The site is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, our company and its officers, employees, directors, shareholders, parents, subsidiaries, affiliates, agents, and licensors (“affiliates”) disclaims all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, including those related to merchantability, fitness for a particular purpose, and non-infringement and those arising out of course of dealing or usage of trade.
In particular, our company and its affiliates make no representations or warranties about the accuracy or completeness of content available on or through the site, or the content of any websites or online services linked to or integrated with the site. Our company and its affiliates will have no liability for any: (a) errors, mistakes, or inaccuracies of content; (b) personal injury or property damage resulting from your access to or use of the site; (c) any unauthorized access to or use of our servers or of any personal information or user data; (d) any interruption of transmission to or from the site; (e) any bugs, viruses, trojan horses, or the like which may be transmitted on or through the site by any third party; or (f) any loss or damage of any kind incurred as a result of the use of any content posted or shared through the site.
You understand and agree that any material or information downloaded or otherwise obtained through the use of the site is done at your own risk and that you will be solely responsible for any damage arising from doing so. No advice or information, whether oral or written, obtained by you from us or through the site will create any warranty not expressly made.
To the maximum extent permitted by applicable law, in no event will we be liable to you or to any third party for any indirect, special, incidental, punitive, or consequential damages (including for loss of profits, revenue, or data) or for the cost of obtaining substitute products arising out of or in connection with these terms of sale, however caused, whether such liability arises from any claim based upon contract, warranty, tort (including negligence), strict liability or otherwise, and whether or not we’ve been advised of the possibility of such damages.
To the maximum extent permitted by applicable law, our total cumulative liability to you or any third party under these terms of sale, from all causes of action and all theories of liability, will be limited to and will not exceed the amount you have actually paid us during the twelve (12) months preceding the claim giving rise to such liability.
You understand and agree that we have set our prices and entered into these Terms of Sale with you in reliance upon the limitations of liability set forth in these Terms of Sale, which allocate risk between us and form the basis of a bargain between the parties.
Indemnification
You agree to indemnify and hold harmless our company and its Affiliates from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses (including, without limitation, reasonable attorney’s fees and legal costs) of any kind or nature, arising from or relating to, any actual or alleged breach of these Terms of Sale by you or anyone using your account. If we assume the defense of such a matter, you will reasonably cooperate with us in such defense.
Notices
All notices sent to you will be sent to the email address provided with your registration details (as updated by you). By accepting these Terms of Sale you give your consent to receive communications from us by email.
Personal information that you supply to us will only be disclosed by us to a third party in accordance with our Privacy Policy. You agree that we may use the personal information supplied by you in accordance with our Privacy Policy.
Privacy
Our Privacy Policy can be found at Privacy & Security. By consenting to these Terms of Sale, you acknowledge and agree to be bound by the terms of our Privacy Policy, which may be updated from time to time. Please read our Privacy Policy carefully.
Acceptable Use of the Site
You are responsible for your use of the Site, and for any use of the Site made using your account. When you use the Site, you may not: (a) violate any law or regulation; (b) violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights; (c) post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable; (d) send unsolicited or unauthorized advertising or commercial communications, such as spam; (e) engage in spidering or harvesting, or participate in the use of software, including spyware designed to collect data from the Site; (f) transmit any viruses or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems; (g) stalk, harass, or harm another individual; (h) impersonate any person or entity or perform any other similar fraudulent activity, such as phishing; (i) use any means to scrape or crawl any web pages contained in the Site; (j) attempt to circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Site; (k) attempt to decipher, disassemble, or reverse engineer any of the software or other underlying code used to provide the Site; or (l) advocate, encourage, or assist any third party in doing any of the foregoing.
Intellectual Property
We own the entire content of the Site, including all right, title and interest in and to the software, text, media, jewelry design (“Our Content”), and our trademarks, logos and brand elements (“Marks”). The Site, Our Content and our Marks are all protected under U.S. and international laws. The look and feel of the Site are copyright © Monica Vinader Inc. All rights are reserved. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of Our Content or copies of Our Content supplied to you or which appears on the Site nor may you use any such Content in connection with any business or commercial enterprise without the express written permission from Monica Vinader Inc.
Arbitration Agreement & Waiver of Certain Rights
You and Monica Vinader Inc agree that we will resolve any disputes between us through binding and final arbitration instead of through court proceedings. You and Monica Vinader Inc hereby waive any right to a jury trial of any Claim (defined below). All controversies, claims, counterclaims, or other disputes arising between you and Monica Vinader Inc relating to these Terms of Sale or the offerings (each a “Claim”) shall be submitted for binding arbitration in accordance with the Rules of the American Arbitration Association (“AAA Rules”). The arbitration will be heard and determined by a single arbitrator. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Monica Vinader Inc will pay as much of the administrative costs and arbitrator's fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
This arbitration agreement does not preclude you or Monica Vinader Inc from seeking action by federal, state, or local government agencies. You and Monica Vinader Inc also have the right to bring qualifying claims in small claims court. In addition, you and Monica Vinader Inc retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with these Terms of Sale, nor a waiver of the right to have disputes submitted to arbitration as provided in these Terms of Sale.
Neither you nor Monica Vinader Inc may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Monica Vinader Inc’s individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.
If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver of any provision of this Section of the Terms of Sale will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or affect any other portion of these Terms of Sale. This Section of the Terms of Sale will survive the termination of your relationship with Monica Vinader Inc.
This section limits certain rights, including the right to maintain a court action, the right to a jury trial, the right to participate in any form of class or representative claim, the right to engage in discovery except as provided in AAA Rules, and the right to certain remedies and forms of relief. Other rights that you or Monica Vinader Inc would have in court also may not be available in arbitration.
Miscellaneous
No failure or delay by us in exercising any right or remedy provided by law or under these Terms of Sale and no single or partial exercise of any such right or remedy shall impair the right or remedy, or operate as a waiver or variation of it, or preclude its exercise at any subsequent time.
If any clause of these Terms of Sale is found to be invalid, illegal or unenforceable by any court or authority, that clause or part-clause will be deleted from these Terms of Sale and the validity and enforceability of the rest of these Terms of Sale shall remain unaffected.
Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control.
These Terms of Sale will be governed by and construed in accordance with the laws of the State of New York, without giving effect to any conflict of laws rules or provisions. You agree that any action of whatever nature arising from or relating to these Terms of Sale or the Site will be filed only in the state or federal courts located in New York, New York. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.
We may assign our rights and obligations under these Terms of Sale, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.
From time to time, we may change these Terms of Sale. A regular visit to this page will ensure awareness of any future changes. Your continued use of the Site following such change(s) shall signify your agreement to be bound by our modified Terms of Sale.
Introduction
Monica Vinader maintains a longstanding commitment to responsible and sustainable business practices, including respect for human rights.
We welcome the transparency that the Modern Slavery Act requires, and we are committed to combating slavery, forced labour, human trafficking and other unlawful and/or unethical practices throughout our business and our supply chains.
Organization’s Structure and Business
Since its debut in 2008, Monica Vinader has developed an internationally-renowned luxury jewellery brand, operating from office space in Norfolk and London, and boutiques globally as well as on-line. The Company has since won a number of awards, including - Brand of the Year at the UK Jewellery Awards, Retail Jeweller Ethical Jeweller of the Year, The Queens Award for Enterprise Sustainable Development, Positive Luxury Responsible Luxury Business of the Year & Marie Claire Best Sustainable Luxury Jewellery Brand. Its products are now stocked by global luxury retailers including Selfridges, Liberty, Net-A-Porter and Nordstrom.
Our Supply Chain
One of our core values is respect for all those with whom we work. Our supply chain encompasses the provision of goods and services, both within and outside the U.K. We engage with approximately 7 suppliers of valuable metals, gemstones and diamonds used in the manufacture of our products (“Product Suppliers”). Such Product Suppliers currently operate factories operating in India, Thailand and Italy.
Our Commitment to Human Rights
Monica Vinader is committed to ensuring there is no slavery, forced labour or human trafficking occurring in our supply chains, or indeed any other part of our business.
We expect our employees to uphold the firm’s core values of excellence, integrity and social responsibility encompassed in our Responsible Business Policy. In addition, we actively encourage employees to raise any behaviors or activities they believe to be unlawful or unethical in any part of our business or operations.
We also expect all our suppliers to adhere to the highest legal and ethical standards, and to operate free from discrimination, slavery, forced labour and human trafficking.
We aim to ensure our Product Suppliers in particular meet these high standards by a combination of the following:
1. Supplier Social Compliance
All suppliers undergo an annual workplace conditions assessment (WCA) audit, conducted by Intertek. WCA is a social compliance audit which tracks and evaluates key areas such as labour, wages, health and safety, management systems and environment conditions (http://www.intertek.com/business-assurance/supplier-management/workplace-conditions/). Our suppliers are notified of any non-conformance concerns and performance is monitored appropriately including follow up audits, to ensure that standards are met. Audits are undertaken at least every 12 months.
2. Supplier Visibility
Consistent with standard anti-corruption/bribery practices, we believe firmly in the value of due diligence, and the importance of getting to know our suppliers well in order to build long-term relationships based on trust and integrity. To that end, we work collaboratively with our manufacturers in [India,Thailand and Italy], scheduling regular visits, at least quarterly, by our UK-based Supplier Management team.
3. Contractual Clauses
Our supplier agreement further requires our suppliers to confirm that they have not been investigated for, or convicted of, offences involving corruption of breach of human rights laws and standards. In addition, suppliers are required to implement their own transparent due diligence programmes in order to ensure that none of their sub-contractors or suppliers are engaged directly or indirectly in slavery or human trafficking.
Next Steps
We will continue periodically to assess the issues of slavery and human trafficking within our organization
1. Introduction:
Monica Vinader Ltd. (“MV”) is committed to respecting the internationally recognised Human Rights of all stakeholders, including but not limited to employees, supply chain workers, our communities, and consumers directly and indirectly affected by our operations. MV does this by ensuring that Human Rights are upheld across our operations, our supply chain, and in our business relationships.
2. Scope
This Policy applies to everyone working for MV worldwide regardless of location, role or level of seniority. This includes all employees, Managers, Executive Leadership Team Members, and Directors of MV.
MV requires that temporary and contract employees, consultants, agents and any other third party which acts in the Company’s name, comply with the principles of the Policy.
MV expects its supply chain to meet the human rights standards set out in this policy.
3. Legislation and Guidelines
MV is a signatory of the United Nations Global Compact and is committed to respecting Human Rights in line with UN Guiding Principles on Business and Human Rights and the OECD Guidelines for Multinational Enterprises.
In the UK, Human Rights are enshrined in the Human Rights Act 1998, which incorporates the rights established under the European Convention of Human Rights. MV is committed to complying with this act.
In the USA, Human Rights are protected by the Constitution of the United States and its amendments as well as in the state legislature.
In Hong Kong, Human Rights are protected by the Basic Law of the Hong Kong Special Administrative Region of the People’s Republic of China and its Bill of Rights Ordinance (Cap.383), and the International Covenant on Civil and Political Rights (“ICCPR”).
South Korea’s Constitution provides robust protection for basic human rights.
In Singapore Human Rights are codified in the Constitution of Singapore, however they do not tend to meet the same standards as the UK, the USA or the UN. MV is committed to meeting the same human rights standards in Singapore as we do across the other jurisdictions in which we operate.
In Canada Human Rights are protected under a number of acts. Canada is a signatory to the Universal Declaration of Human Rights, the International Covenant on Civil and Political Rights (ICCPR), the International Covenant on Economic, Social, and Cultural Rights (ICESCR), and the Convention on the Elimination of All Forms of Discrimination against Women (CEDAW). Human Rights are also protected under the Charter of Rights and Freedoms.
4. Our Commitments:
MV is committed to the following:
Additionally, we aim to:
5. The Fundamental Principles of this Policy:
5.1 Respect for Human Rights
MV respects and protects recognised human rights of our employees and those connected with all of our business activities, and commits to not acting in a manner that would jeopardise those rights.
5.2 Valuing Diversity
MV values the diversity of all employees and is committed to protecting our employees’ right to work in an environment where the working conditions and practices will not infringe on the employee’s physical, sexual, racial, religious and psychological rights; and will be free from any other form of harassment, threat or abuse.
MV’s diversity committee, WeBelong, is responsible for promoting diversity in the workplace, and MV’s People and Culture Team is responsible for ensuring that hiring practices are not discriminatory.
5.3 Freedom of Association
Employees will be free to form associations for the protection of their interests and to bargain collectively without fear of reprisal, intimidation or harassment.
5.4 Safe, secure and healthy workplace
Monica Vinader is committed to providing a safe, secure and healthy workplace. MV is committed to the health and safety of its employees, and the full extent of our health and safety efforts can be found in the Health and Safety Policy available in Bob, or you may contact our Health and Safety Advisor.
MV promotes positive mental health, and our mental health committee, the Feel Good Group, is responsible for these efforts.
5.5 Forced labour and human trafficking
MV prohibits any form of forced labour and human trafficking throughout its operations, including in its supply chain or any other related business partner.
MV reserves the right to terminate any business relationship if human trafficking is to be found in the business partners operations.
5.6 Child labour
Monica Vinader will not employ children under the age of 16 years old, however they may be offered the opportunity for work experience with the company under strict supervision.
No employee under the age of 18 will be:
MV’s prohibition of child labour is consistent with International Labour Organization standards (“ILO”).
MV reserves the right to terminate any business relationship if child labour inconsistent with the ILO standards is to be found in the business partners operations.
5.7 Work hours, wages and benefits
Monica Vinader operates in full compliance of laws applicable to wage, work hours and benefits.
All employees will earn equal pay for equal level and value of work.
5.8 Non-Discrimination
Monica Vinader is an equal opportunities employer.
All employees are treated equally and there will be no discrimination based on age, race, gender, political opinion, social origin, marital status, disability, sexual orientation, religious belief or lack of belief (“Protected Characteristic”) and any other characteristic protected by law, such as as some offending backgrounds (see section 5.9).
Discrimination occurs where a person is treated unfairly because of one, or more, of the Protected Characteristics. Discrimination can take many forms, including but not limited to direct or indirect discrimination, both of which are unlawful.
All employees have a personal responsibility to behave in a non-discriminatory manner at all times, including when outside of the workplace. Any allegation of discrimination by an employee or by MV as a company will be treated as serious and investigated in accordance with the Disciplinary Policy.
5.9 Recruitment of Ex-Offenders (UK)
MV complies fully with the code of practice published under section 22 of the Police Act 1997, which advises businesses on the recruitment of individuals who have a criminal record.
MV undertakes not to discriminate unfairly against any subject of a criminal record check on the basis of a conviction or other information revealed. MV does this by actively promoting equality of opportunity for all with the right mix of talent, skills and potential and welcomes applications from a wide range of candidates, including those with criminal records. MV selects all candidates for interviews based on their skills, qualifications and experience.
MV can only ask an individual about convictions and cautions that are not protected under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. MV may use criminal record checks processed through the Disclosure and Barring Service (DBS) where appropriate, and is committed to treating all applicants fairly.
An application for a criminal record check is only submitted to DBS if one is both proportionate and relevant to the position concerned. For those positions where a criminal record check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate will be submitted in the event of the individual being offered the position.
The roles that MV has determined require a criminal record check are those positions at C-suite level, or those in the finance team.
During screening, MV ensures that an open and measured discussion takes place on the subject of any offences or other matters that might be relevant to the position. Failure to reveal information that is directly relevant to the position sought could lead to withdrawal of an offer of employment. MVs pre-employment screening is conducted by a third party, Agenda.
MV makes every subject of a criminal record check submitted to DBS aware of the existence of the code of practice and makes a copy available on request.
MV undertakes to discuss any matter revealed on a DBS certificate with the individual seeking the position before withdrawing a conditional offer of employment.
This document can be made available on request to all applicants at any point in the recruitment process.
5.10 Harassment
Harassment is unwanted conduct, aggressive pressure, intimidation, or other conduct related to one or more Protected Characteristics, which has the purpose or effect of violating the dignity of individuals at work creating an intimidating, hostile, degrading, humiliating or offensive working environment.
Sexual harassment is unwanted conducted of a sexual nature.
Harassment can take many forms including but not limited to verbal, non-verbal or physical.
MV is committed to providing a secure working environment free from harassment, where the dignity of individuals is respected.
All employees have a personal responsibility to behave in an appropriate manner at all times, including when outside of the workplace. The company will take action against any employee who brings the company’s reputation into disrepute.
Any allegation of harassment will be treated as serious and investigated in accordance with the Disciplinary Policy.
6. Human Rights Due Diligence
6.1 Human Rights Risk
MV conducts ongoing due diligence across our business, supply chain, and business relationships, which includes regular audits, reviews of suppliers code’s of conduct, and our policies.
We regularly conduct human rights impact assessments to improve our understanding of our human rights risks and the effectiveness of our existing policies and processes.
7 . Tolerance Standard
If Monica Vinader becomes aware of any violations of this policy by a supplier or any business partner, the business relationship will be terminated immediately. If we have reason to believe the supplier or business partner was aware of the violation and willingly operated in violation of fundamental human rights, the supplier or business partner will be reported to the proper authorities.
8. Responsibilities
Board of Directors / C-suite |
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Sustainability, Supplier and Risk Teams |
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People and Culture Team |
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All other employees |
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9. Stakeholder Engagement
MV engages and consults internal and external stakeholders on our human rights risks and impacts in addition to our human rights performance. We work with our internal and external stakeholders (e.g. suppliers, consultants) to advance our human rights commitments.
Where its operations affect local communities, MV seeks to engage with community stakeholders to identify, mitigate and remediate adverse human rights risks.
10. How to raise a concern:
MV wishes to encourage open and honest communication amongst employees. If employees are aware of a human rights issue, or the risk of a human rights issue occurring, they must immediately report this via EthicsPoint, MVs grievance and whistleblowing reporting service.
These reports can be made anonymously or not, directly to MV or to our account manager, and either written or via phone call. If made to MV, the report will be received by the Director of People & Culture, the Group Risk Manager, or the Sustainability Manager, depending on the content of the report.
The full details of how to make a report can be found in the Whistleblowing Policy. The link to the whistleblowing hotline can be found below:
11. Remediation
If MV finds that it has caused or contributed to negative human rights impacts, the OECD and UNGP expect it would engage actively in remediation. There is no one-size-fits-all approach to remediation as it should be tailored to the offence or impact, but MV commits to supplying the appropriate resources and capabilities to carry out the remediation if required.
For example, MV may work with suppliers or local community groups to address the issues identified in an appropriate do-no-harm manner.
12. Governance and Review
While the Group Risk Manager is responsible for advising and guiding MV in upholding its human rights commitments, promoting and respecting human rights is the responsibility of all operational functions at MV. The c-suite holds accountability for the delivery of MVs human rights commitments.
This policy is owned by the Group Risk Manager and is reviewed annually. Each new version must be approved by the c-suite.
ENTRY
The Birthday (“Discount”) begins at 00:01 GMT on 1st January 2023 and ends on 23:59 GMT 31st December 2024 (“Discount Promotion Period”). After this date, the Discount will no longer be valid.
During the Discount Promotion Period only, the Discount is valid for a maximum of one full price transaction per customer
Customer must have provided birthday and be signed up to our newsletter to be provided with The Discount code
The Discount is valid for customers who have provided their birthday month
Discount code must be entered at checkout to be redeemed
The Discount does not apply to shipping charges or gift wrapping charges
The Discount does not apply to Accessories range or to Gift Vouchers
The Discount cannot be used in conjunction with any other offer
PRIOR PROMOTIONS
The Birthday (“Discount”) begins at 00:01 GMT on 1st January 2023 and ends on 23:59 GMT 31st December 2024 (“Discount Promotion Period”). After this date, the Discount will no longer be valid.
The Monica Vinader Gift Voucher is available to purchase in GBP, Euros and dollars (US, SGD and HKD).
For all enquiries, please contact our Customer Care team using the chat widget on the right hand side of this page.
ENTRY
The Frontline Key Worker (“Discount”) begins on the 16th October 2023 and ends on the 7th November 2024 (“Discount Promotion Period”). After this date, the Discount will no longer be valid.
Customers must submit a valid Frontline Key Worker email address (NHS, Emergency Services, Social Services or Armed Forces) using the form found here. On validation of their email address a discount code will be sent to the submitted email address within 72 hours.
During the Discount Promotion Period only, eligible customers can enjoy 20% off full price styles online at https://www.monicavinader.com/. The customer must enter their unique discount code at checkout for the discount to be applied.
The discount does not apply to shipping charges.
The Promotion Discount cannot be used in conjunction with any other offer.
The Promotion is valid for a maximum of five full price transactions.
All entries agree to be added to the Monica Vinader marketing database.
GENERAL
The Discount is open to those who submit a valid ‘Frontline Key Worker’ Email Address.
The Discount is subject to availability. The Discount is non-transferable, non-refundable, cannot be exchanged and cannot be redeemed for a cash equivalent.
The Discount is valid from the 16th October 2023 and ends on the 7th November 2024 after which time it expires.
The Discount can be used online at monicavinader.com and in any full price Monica Vinader boutique.
The Discount cannot be used in conjunction with any other offer.
Monica Vinader Online Terms of Sale apply to all product purchased at https://www.monicavinader.com/
Customers are deemed to have accepted and agreed to be bound by these terms and conditions upon usage of the Discount. Monica Vinader Ltd reserves the right to refuse to apply the Discount to anyone in breach of these terms and conditions. The decision of Monica Vinader Ltd regarding any aspect of the Discount is final and binding and no correspondence will be entered into about it.
Events may occur that render the Discount itself or the awarding of the Discount impossible due to reasons beyond the control of Monica Vinader Ltd and accordingly they may at their absolute discretion vary, amend or cancel the Discount and customers agree that no liability shall attach to Monica Vinader Ltd as a result thereof.
Insofar as is permitted by law, Monica Vinader Ltd, its agents or distributors will not in any circumstances be responsible or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Discount except where it is caused by the negligence, fraud or fraudulent misrepresentation of Monica Vinader Ltd, its agents or distributors or that of their employees.
Any dispute arising from, or related to, these Terms and Conditions shall be subject to the laws of England & Wales, and the exclusive jurisdiction of the courts of England &; Wales.
The Discount owner is Monica Vinader Ltd, Holkham Studios, Longlands, Holkham Park,Wells-Next-The-Sea, Norfolk, NR23 1SH. For any questions or queries regarding this Discount please contact us at customercare@monicavinader.com
ENTRY
1. The Social Media competition ("Prize Draw") begins at the time of posting and ends at the specified date on the competition post ("Prize Draw Period"). After this date, no further entries will be permitted.
PRIZES
1. During the Prize Draw Period, users are automatically entered into the Prize Draw when they complete the required steps as outlined on the competition post.
2. One (1) winner will be selected from entries at random by Monica Vinader Ltd to win the stated prize on the competition post.
3. Entries are only accepted via completing the process outlined within the post copy on the competition post.
4. One (1) winner will be selected each month from entries at random by Monica Vinader Ltd.
GENERAL
(1) This Prize Draw is open to anyone aged 18 years or over with a postal address within a region Monica Vinader currently ships to. It exclude employees of Monica Vinader Ltd., their partners, families, agents or anyone else professionally associated with the draw.
(2) This Prize Draw is subject to availability. Entries on behalf of another person will not be accepted. Any incomplete, illegible or defaced entries will be deemed void.
(3) All entries received after the Prize Draw Period will not be entered into the Prize Draw.
(4) The winner will be chosen by Monica Vinader Ltd from all successful entries received and verified by Monica Vinader Ltd and/or its agents.
(5) Unless otherwise stated, one (1) winner will be selected from each competition post, from entries at random by the end of the competition period. If unclaimed within 5 working days, the Prize will be forfeited.
(7) The winner will be notified by Monica Vinader by Instagram direct message within one (1) week of the Prize Draw date with instructions on how to redeem.
(8) All Prizes are non-transferable, non-refundable, cannot be exchanged and cannot be redeemed for a cash equivalent.
(9) In the event that the winner does not redeem their Prize in accordance with instructions from Monica Vinader Ltd and/or Monica Vinader Ltd are unable to contact the winner due, Monica Vinader Ltd reserves the right to select another winner to receive the Prize.
(10) Monica Vinader Ltd accepts no responsibility for entries not successfully completed due to a technical fault of any kind or if for any reason a technical interruption, fault or site failure occurs when completing entry online, Monica Vinader Ltd does not take any responsibility for incomplete entries. Incomplete entries will not be considered valid for entry into the Prize Draw.
(11) Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. Monica Vinader Ltd reserve the right to refuse entry, or refuse to award the Prize to anyone in breach of these terms and conditions. The decision of Monica Vinader Ltd regarding any aspect of the Prize Draw is final and binding and no correspondence will be entered into about it.
(12) Events may occur that render the Prize Draw itself or the awarding of the Prize impossible due to reasons beyond the control of Monica Vinader Ltd and accordingly they may at their absolute discretion vary, amend or cancel the promotion and the entrant agrees that no liability shall attach to Monica Vinader Ltd as a result thereof. Monica Vinader Ltd reserves the right to substitute the Prize for another Prize of equal value in the event that circumstances beyond its control make this unavoidable.
(13) As a condition of accepting the Prize Draw, winners may be required to participate in publicity related to the Prize Draw which may include the publication of their name and photograph in any media
(14) Insofar as is permitted by law, Monica Vinader Ltd, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of Monica Vinader Ltd, its agents or distributors or that of their employees.
(15) Any information entrants provide will be used by Monica Vinader Ltd. for the purpose of conducting this Prize Draw. Full details of the Monica Vinader Ltd. privacy policy can be found here
(16) Any dispute arising from, or related to, these Terms and Conditions shall be subject to the laws of England and Wales, and the exclusive jurisdiction of the courts of England.
(17) The competition owner is Monica Vinader Ltd, Holkham Studios, Longlands, Wells-Next-The-Sea, Norfolk, NR23 1RU. For any questions or queries regarding this competition please contact us customercare@monicavinader.com
The Welcome (“Discount”) begins at 00:01 GMT on 28th December 2023 and ends on 23:59 GMT 28th December 2024 (“Discount Promotion Period”). After this date, the Discount will no longer be valid.
The Summer order insert promotion (“Discount”) begins at 00:01 GMT on 6th June 2024 and ends on 23:59 GMT 31st August 2024 (“Discount Promotion Period”). After this date, the Discount will no longer be valid.
TERMS AND CONDITIONS FOR FREE PRIZE DRAW
A CHANCE TO WIN A MONICA VINADER BUNDLE WORTH £334
Conditions of entry
1. This prize draw (the "Promotion") is only open to legal residents of the Great Britain (excluding
Northern Ireland). Any employees or agents of either the Promoter and/or any company connected
with the production or distribution of this Promotion, as well as any members of their immediate
family (e.g., spouse, parent, child, sibling) and persons living in the same household as them,
whether or not related, are not eligible to enter this Promotion. This Promotion is only open to new
subscribers to the MailOnline Shopping Finder Newsletter and Monica Vinader’s newsletter.
2. Entrants must be aged 18 years or over at the time of entry. Proof of eligibility must be provided
upon request. By entering the Promotion, you are deemed to accept and be bound by these terms
and conditions.
3. Enter between from 00:01 on 2 August 2024 to 23:59 on 14 August 2024, inclusive (“Promotion
Period”)
4. The Promotion is free to enter.
5. To enter, entrants must sign up to (i) the MailOnline Shopping Finder newsletter available at
https://www.dailymail.co.uk/shopping-uk/index.html and providing their email address when
prompted and (ii) to Monica Vinader’s newsletter available at
https://www.monicavinader.com/competitions/daily-mail-competition-2024
6. Only one (1) entry will be accepted per person. Maximum one (1) Prize per person.
Winner
7. There will be one (1) winner. The winner will win one (1) prize with a total value of £334, including:
one (1) x Siren Wire Earrings 18k gold vermeil & green Onyx finish worth £128; one (1) x
Heart Chain Necklace 18k gold vermeil finish £88; one (1) x Corda Fine Chain Friendship Bracelet 18k
gold vermeil finish £118.
8. The winner will be selected in a random draw, conducted by a computer process that produces
verifiably random results, from all eligible entries, held on 14 August 2024.
9. The winner will be notified by the Promoter by email within one week of this date and will be given
details of how to accept their prize. Reasonable efforts will be made to contact the provisional
winners, but it is each winner’s responsibility to monitor their email address (including spam
folder). Failure by the winner to accept the prize in the manner specified within fourteen (14) days of
the Promoter's email will make any claim invalid and the Promoter will then select another winner
using the same random process.
10. For the avoidance of doubt, the Prize does not include travel/transportation, accommodation, food,
beverages, souvenirs, gratuities, car parking charges, or any other costs of a personal nature
(including spending money) that are not explicitly set out in these Terms and Conditions and
neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.
11. Gifts, prizes and other promotional items are not transferable, may not be re-sold and are subject to
availability. The Promoter reserves the right in their reasonable discretion to substitute any such gift,
prize or item with a gift, prize or item of equal or greater value.
12. By entering the Promotion, each entrant acknowledges that in the event of a win, their surname and
county of residence may be disclosed to persons enquiring, where permitted by law. Provided no
objection is received from the winners, a winners list will be made available by the Promoter 4 weeks
after the end of the Promotion Period, for a period of 8 weeks. To request the winners list, please email Competitions@Mailnewspapers.co.uk. Without prejudice, the Promoter will provide winner
information to the Advertising Standards Authority when requested by them.
13. Entrants agree to provide reasonable cooperation to allow the Promoter to use the name and/or
likeness of the winner for advertising and publicity purposes in connection with this Promotion
including but not limited to publication of the winners name and photograph on the Promoter’s
websites. In addition, by submitting an entry and in consideration of the Promoter granting a right to
enter the Promotion, entrants agree to grant the Promoter a perpetual, royalty-free, non-exclusive,
sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative
works from, distribute and exercise all copyright and publicity rights with respect to any materials
contained in the entry (including but not limited to text, images or video materials) (the “Materials”)
worldwide and/or to incorporate the Materials in other works in any media now known or later
developed for the full term of any rights that may exist in the Materials. By submitting Materials to the
competition, an entrant:
a. warrants that the Materials are its own original work and that it has the right to make them
available for all the purposes specified above; that it does not infringe any law; that it is not
obscene or libellous; and that it does not violate the rights of any third party;
b. agrees to indemnify the Promoter against all legal fees, damages and other expenses that may
be incurred as a result of a breach of the above warranty;
c. agrees to waive any moral rights in the Materials for the purposes of its submission to, and
publication by, the Promoter and the purposes specified above.
Personal information
14. Any personal information provided to us during the entry process (including but not limited to your
name, e-mail address, telephone number and date of birth) must be correct. We accept no
responsibility for any incorrect personal information provided to us.
15. We will hold your personal information in accordance with these terms and conditions and our
privacy policy (available here: http://www.dailymail.co.uk/home/article-1388040/Privacy-Policy-
Cookies.html)
16. We will only share your personal information with Monica Vinader where you are the winner of the
Promotion or where you have opted in to receive direct marketing from Monica Vinader (if relevant).
Monica Vinader will hold your personal information as a separate controller in accordance with its
privacy policy (available here:
[https://help.monicavinader.com/en/support/solutions/articles/27000051066-privacy-notice]) and shall
implement and maintain appropriate technical and organisational security measures in compliance
with the GDPR and any other applicable law.
General
17. The determination and decision of the Promoter on all matters shall be final and no promotional
correspondence or discussion will be entered into.
18. The Promoter reserves the right in its reasonable discretion:
18.1.1 to disqualify any claimant, competitor or nominee whose conduct is contrary to the spirit of
the rules or the intention of the promotion and to declare as void any or all of their claims or
entries based on such conduct;
18.1.2 to declare as void any claims or entries resulting from any printing, production and/or
distribution errors (including but not limited to any error(s) on any website of the Promoter,
any game cards and/or other printed materials) or where there has been error(s) in any
aspect of the preparation for or conduct of the promotion materially affecting the result of the
promotion or the number of claimants or the value of claims;
18.1.3 to add to or to waive any rules on reasonable notice; and/or,
18.1.4 to cancel the promotion or any part of it at any stage in the event of circumstances beyond
the Promoter's reasonable control.
19. No entries will be accepted in bulk, from agents or third parties.
20. To the fullest extent permitted by law (and subject to paragraph 22 below), the Promoter hereby
excludes all warranties, representations, covenants and liabilities (whether express or implied)
relating to this Promotion and/or the prize.
21. The Promotion is in no way sponsored, endorsed, administered by or associated with any social
media platform or any other third party. All third-party trademarks and other intellectual property
rights are hereby acknowledged. Use of and entry to promotions via social media platforms is always
subject to the rules, terms and policies of those platforms. By participating in the Promotion, entrants
are providing information to the Promoter, not to any relevant social media platform. To the
maximum extent permitted by applicable law, the relevant social media platforms shall have no
liability to any person in connection with or arising out of the Promotion howsoever caused, including
for any costs, expenses, damages, and other liabilities.
22. Nothing in these terms and conditions shall exclude the Promoter's liability for:
22.1.1 death or personal injury as a result of its negligence;
22.1.2 fraud or fraudulent misrepresentation; or
22.1.3 any liability that cannot be limited or excluded by law.
23. The Promoter reserves the right, in its sole discretion, to modify, suspend or cancel the Promotion
should virus, bugs, tampering, fraud or other causes beyond the reasonable control of the Promoter
corrupt or hinder the administration, security or proper play of the Promotion.
24. If any of the provisions of these terms and conditions are held to be invalid or unenforceable in whole
or in part that part shall be severed from the remainder of the provisions and the validity of the other
provisions and the remainder of the provision in question shall not be affected.
25. These terms and conditions shall be governed by the laws of England and Wales and any dispute
shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that
residents of Scotland may also bring proceedings in the Scottish courts.
Promoter
26. The Promoter is Associated Newspapers Limited, Northcliffe House, 2 Derry Street, London, W8
5TT, (company number: 00084121).
The Customer Cohort promotion (“Discount”) begins at 00:01 BST on 28th August 2024 and ends on 23:59 BST 30th August 2024 (“Discount Promotion Period”). After this date, the Discount will no longer be valid.
