Ordering

• Placing an order
• Change or cancel an order
• Out of stock products
• My Account
• What Ring Size Do I Need?
• How Do I Use The Wish List & My Design?

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Delivery & Shipping

• What Delivery Options Are There?
• What Countries Can You Deliver To?
• What Address Details Do I Need To Include For Delivery?
• How Do I Track My Order?
• Does My Order Need To Be Signed For?
• Are There Any Delivery Exceptions?

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Exchanges & Returns

• Can I Exchange Or Return My Item?
• How Do I Return An Item From Within The UK?
• How Long Will It Take To Process My Return/ Refund/ Exchange?
• How Do I Return An Item From Within The US?
• How Do I Return An Item From Outside Of The UK and US?
• How Do I Exchange A Gift?

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Payments & Prices

• What Payment Methods Can I Use?
• How Do I Use A Promotion Or Offer Code?
• Can I Order Gift Vouchers?
• Why Are You Charging Tax For The US State I Want To Deliver To?

Personalisation & Engraving

• How Do I Personalise My Jewellery?
• Is Engraving Available On The Monica Vinader Website?
• How Will I Know If A Piece On The Monica Vinader Website Can Be Engraved?
• Is Engraving Available In Monica Vinader Boutiques And Concessions?
• How Do I Get A Piece Engraved?
• Can I Engrave Any Piece Of Jewellery?

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5-Year Warranty & Repairs

• Five Year Warranty
• How ​​Does The Monica Vinader 5-Year Warranty Work?
• What can I do if my jewellery is outside of the 5-Year Warranty?
• What do I do if my jewellery is lost or stolen?
• Why is my jewellery tarnished?
• What can I use as proof of purchase for the 5-Year Warranty?

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Product Care & Services

• Jewellery Care Guide
• Candles Care Guide
• Leather Accessories Care Guide
• Ethics
• Hallmarking
• Engraving

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Terms, Conditions & Privacy

• Terms And Conditions
• Website Terms Of Use
• Third Party Cookies
• How Do You Use My Information?
• Hong Kong Loyalty Programme
• How Do You Use Cookies?

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Archived Help Pages (Internal)

• Spring25 Discount Terms and Conditions
• Monica Vinader Valentine’s Day 2020 competition Terms and Conditions
• Monica Vinader x Papier Gift With Purchase Terms and Conditions
• Friendship Bracelet giveaway competition T & Cs